Vice President of Retail Operations and Procurement

Reports to: CEO Department: Base Service Centers FLSA Classification : Exempt Travel: Up to 25% JOB SUMMARY: The Vice President of Retail Operations and Procurement provides strategic and operational leadership for all retail locations, Base Service Center (BSC) operations, business development and sales, customer service, and the organization's procurement, contracting, and sourcing functions. The role drives operational excellence, revenue growth, financial performance, customer satisfaction, and mission impact while ensuring disciplined supplier and contract management and compliance with the AbilityOne Program. JOB FUNCTIONS AND RESPONSIBILITIES: Strategic & Operational Leadership Develop and execute an integrated strategy for retail, BSC operations, business development and sales, customer service, and organization-wide procurement that supports financial and mission objectives. Establish measurable goals, operating plans, budgets, and performance expectations for each functional area. Lead cross-functional improvements that increase efficiency, revenue, customer satisfaction, and mission impact. Evaluate and pursue sustainable growth opportunities, including new stores, expanded services, new contracts, strategic partnerships, sales channels, and sourcing strategies. Business Development & Sales Oversight Provide executive oversight and performance direction to the Director of Business Development and Sales, establishing clear revenue, margin, market-share, and mission-employment goals. Review and approve business development and sales plans that expand existing accounts, generate qualified opportunities, develop new revenue streams, and increase blind work hours. Oversee sales pipeline development, customer research, lead generation, prospecting, account growth, forecasting, pricing, and margin and cost analyses. Guide the pursuit of federal, military, commercial, and multiple-award-schedule opportunities, ensuring proposed solutions align with organizational capabilities and strategic priorities. Ensure strong customer relationship management and coordination among Sales, BSC Operations, Retail Operations, Procurement, and other departments to support service quality, retention, and profitable growth. BSC Retail Operations and Customer Experience Oversight Provide executive oversight and performance direction to the BSC Operations Manager and the Base Service Center network, ensuring accessible, high-quality service for employees and customers. Ensure consistent operating, merchandising, customer-service, training, and accountability standards across all BSC locations while meeting the needs of base communities, contracting officers, and federal customers. Oversee inventory controls, operational records, facilities, equipment, asset protection, maintenance, and corrective actions across BSC operations. Review BSC financial and operating results, expenditures, staffing, labor models, and resource utilization to improve efficiency, profitability, customer satisfaction, and AbilityOne labor-hour performance. Evaluate and approve equipment, materials, supplies, process improvements, and other operational investments within approved budgets. Procurement, Sourcing & Contracting Oversight Provide executive leadership and strategic direction for procurement, sourcing, and contracting across all organizational divisions and departments, including retail and BSC operations. Lead organization-wide sourcing and procurement strategy and supplier negotiations to achieve best value, cost optimization, quality, service, and mission alignment. Own enterprise procurement savings targets and track realized savings, margin improvement, cost avoidance, and procurement ROI. Develop and execute organization-wide strategic sourcing, category management, bulk purchasing, vendor consolidation, and preferred vendor strategies. Build and manage strategic supplier relationships across the organization, covering performance, risk, pricing, quality,…

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