Vice President of Operations

About Slab Sharks Inc. Slab Sharks Inc. is a growing company operating at the intersection of collectibles, e-commerce, and technology. Specializing in trading card consignment, auctions, and live commerce, Slab Sharks provides collectors and dealers with innovative solutions to buy, sell, and manage their collectibles. With over $100 million in sales facilitated through eBay since inception, Slab Sharks has established a strong presence in the collectibles marketplace. As we continue expanding our operations, technology infrastructure, and presence across North America, we’re seeking an experienced and results-driven Vice President of Operations to lead our operational teams, optimize business processes, and build the infrastructure required to support continued growth. About the Role The Vice President of Operations will be responsible for overseeing the company’s day-to-day operational functions, driving efficiency, and ensuring consistent execution across departments. Reporting directly to the CEO and Chief Digital & Growth Officer, the VP of Operations will translate company objectives into actionable operational plans, establish performance standards, and ensure accountability across teams. This individual will play a critical role in improving operational workflows, managing costs, implementing scalable systems, and ensuring the company consistently delivers a high-quality experience to clients and partners. The ideal candidate is a hands-on leader who combines strong operational management experience with data-driven decision-making, organizational leadership, and the ability to execute in a fast-paced, high-growth environment. Key Responsibilities 1. Operational Leadership Oversee consignment intake, inventory processing, auction preparation, fulfillment, logistics, and customer service. Lead departmental managers and teams, establish clear responsibilities, and maintain accountability for performance. Develop and implement standard operating procedures (SOPs), improve workflows, and resolve operational bottlenecks. 2. Consignment and Inventory Management Oversee the full consignment lifecycle, from intake and processing to listing, sale, and fulfillment. Improve processing speed, reduce backlogs, and establish productivity and quality standards. Maintain accurate inventory tracking, security, and chain-of-custody controls to minimize errors and losses. 3. Fulfillment and Customer Experience Ensure orders are processed accurately and shipped within established timelines. Monitor fulfillment costs, shipping performance, and vendor relationships. Improve customer service standards, resolve recurring issues, and strengthen customer satisfaction. 4. Financial and Cost Management Manage operational budgets, departmental expenses, staffing, and resource allocation. Monitor labour costs, cost per card processed, cost per transaction, and fulfillment expenses. Identify cost-saving opportunities and improve productivity without compromising quality or service. 5. Technology and Process Automation Collaborate with the CDGO and product and development teams to improve operational systems. Identify automation opportunities and support the implementation and adoption of software, dashboards, and workflow tools. Measure the impact of technology initiatives on efficiency, accuracy, and costs. 6. Team Development and Performance Management Recruit, train, mentor, and develop operational leaders and employees in collaboration with HR. Establish performance expectations, conduct reviews, and address performance gaps. Develop KPIs and reporting dashboards to monitor productivity, turnaround times, inventory accuracy, costs, and departmental performance. Provide executive leadership with regular operational updates and improvement plans. 7. Scalability and Risk Management Forecast operational capacity and align staffing, infrastructure, and technology with business growth. Support new initiatives, additional business vertical…

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