Vice President, Hospitality Operations

TITLE: Vice President, Hospitality Operations

REPORTS TO: SVP, Hotels and Resorts

DEPARTMENT: Hospitality; Lodging Operations

FLSA STATUS: Exempt

JOB OVERVIEW: 

The Vice President of Operations serves as the Brand point of contact and resource for the property and management teams and oversees the Corporate Directors of Operations (CDOs) who support the field in assigned roles.  This position is responsible for managing and maintaining vendor partnerships and agreements around Brand Standards and OS&E.  This position ensures property level understanding of and compliance with Brand operational standards and works closely with the brand Quality Assurance Team and Food and Beverage Operations to ensure consistency and excellence throughout the portfolio. This position monitors and reports property performance metrics and supports the portfolio as needed.

• Act as the primary operational contact to senior property management within various portfolio verticals including Margaritaville Hotels, Compass Hotels, Camp Margaritaville, Margaritaville at Sea and Margaritaville Vacation Club
• Oversee Corporate Directors responsible for assigned verticals/regions
• Routine Travel, visiting properties regularly to ensure Quality Assurance and Brand Standards are in place
• Review and recommend ways to enhance the guest journey and experience
• Assist the property management team with action plans and involvement with Brand initiatives that drive revenue, reputation, and engagement
• Provide Brand training and guidance to newly hired General Managers and Executive Committee members
• Oversee the Critical Path process for pre-opening operations. Ensuring all divisions, departments are aligned and all milestones and critical actions are completed
• Directly responsible for establishing and maintaining vendor partnerships, which include managing current and identifying future vendor partners for Brand required OS&E and FF&E standards
• Maintain and update Brand buying guide to support agreements and Standards
• Participate in the review, annual update, and creation of Brand Standards documents
• Track all requested waivers and ensure proper documentation and status
• Consistently track performance KPIs and ensure communication cadence in place
• Work closely with all other Brand Divisions to ensure seamless support and synergy
• Regular Involvement in the audit process and communication. Provide recommendations on process improvement and communication of results, including performing audits and delivering results as needed
• Develop and partner with Training and Development to create relevant operational content that supports and elevates the field to deliver the Brand Promise
• Represent the Brand in various Brand, lodging management company, and ownership group meetings
• Maintain and retain confidential information regarding the Company, vendors, and guests
• Maintain a high level of knowledge regarding the company’s venues, products and happenings
• Perform other duties and tasks as assigned or determined by management
• Adhere to all company policies and procedures as established in the Team Member Handbook

WHAT YOU’LL BRING:

• Minimum 10 years of executive level management experience with responsibility over multiple locations
• Must have previous experience as a general manager of a full-service resort
• Corporate Brand experience desirable
• Lifestyle Hotel experience desirable
• Excellent written and verbal communication skills
• Excellent facilitation and presentation skills
• Strong knowledge of hospitality vendors and providers
• Strong collaborating and influencing skills and ability to professionally interact with other departments
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Good judgment and decision-making abilities
• Entrepreneurial mindset and willingness to be hands-on with software and platforms
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook

EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or higher preferred
• High school diploma or equivalent required

OTHER:

• Corporate Office located in Central Florida Area; remote work will be considered for exceptional candidates
• Up to 50% travel required