Vendor Support Strategy Specialist, MI

Position Overview The Vendor Support Strategy Specialist, Medical Informatics (MI) shapes and governs third-party support arrangements across the MI product portfolio. This role collaborates with Vendors, Product management, Customer Support, Implementation, Contract Administration, and Procurement to translate business and product needs into effective support coverage, commercial terms, lifecycle plans, and escalation practices. Company Overview At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Job Description Duties and responsibilities Develop and maintain the third-party support strategy for the Medical Informatics product portfolio. Partner with product management and operational teams to assess vendor support needs, customer impact, lifecycle status, risk, and cost. Lead or support vendor discussions and negotiations covering service scope, renewals, pricing, replacement services, and escalation expectations. Review vendor proposals and agreements to identify coverage gaps, unclear responsibilities, unfavorable limitations, and customer-impact risks. Maintain support entitlements, lifecycle information, vendor scorecards, risk registers, renewal forecasts, and leadership reporting. Monitor vendor responsiveness and performance, support escalations, and recommend corrective actions or support-level changes. Align third-party support capabilities with customer commitments and advise stakeholders on what can responsibly be offered. Identify opportunities to reduce unnecessary spend, standardize third-party support tiers, consolidate services, and improve third-party support processes. Develop and maintain the enterprise strategy for third-party support arrangements across the Medical Informatics product portfolio. Partner with Product Management and operational stakeholders to understand how third-party products and services enable customer deployments and service offerings. Recommend the appropriate third-party support level based on customer impact, operational and contractual risk, lifecycle status, replacement needs, service expectations, and cost. Advise leadership on the business and customer implications of unsupported, under-supported, obsolete, end-of-life, or otherwise high-risk third-party offerings. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards. Qualifications Bachelor’s degree or an equivalent combination of education and relevant experience. 3-5 years of relevant experience. Experience in vendor management, contract administration, product operations, service strategy, healthcare technology, or a related field. Experience evaluating, negotiating, or administering third-party support arrangements, renewals, and vendor performance expectations. Working understandin…

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