VENDOR SUPPORT ANALYST - 72001537

Requisition No: 885876 Agency: Management Services Working Title: VENDOR SUPPORT ANALYST - 72001537 Pay Plan: Career Service Position Number: 72001537 Salary: Up to $58,000 Posting Closing Date: 11/17/2026 Total Compensation Estimator Tool Vendor Support Analyst Division of State Purchasing State of Florida Department of Management Services This is an on-site position located in Tallahassee, FL Position Overview and Responsibilities: This position is responsible for the eProcurement system (MyFloridaMarketPlace or MFMP) adoption, including all subsystems and the State of Florida’s payment reconciliation process. This position is also responsible for technical customer service and vendor communications associated with MFMP applications and the State’s accounting system. Success requires facilitation of cross-functional, enterprise-wide process improvement teams to achieve significant and measurable benefits. This position directly advances the agency mission – to deliver innovative, resource-saving solutions to continually improve customer service. Maintain a comprehensive understanding of MFMP’s program and customer structure and key stakeholders within state agencies, the MFMP program, and the vendor community. Independently conduct technical research and analysis regarding the MFMP system to provide customer service and consultative assistance to internal and external stakeholders. Works towards establishing and preserving the relationships between the State of Florida agencies and vendors with specific emphasis on the technical components of the MFMP system. Maintain the following contractual requirements associated with vendor engagement: Maintain excellent customer service in responding to vendor inquiries, creating and reviewing vendor communications. Review and approve vendor transaction fee disputes and exemptions. Review and approve vendor inactivation requests. Review and approve transaction fee reports. Review, approve, coordinate, and participate in the process that recovers unpaid vendor transaction fees. Coordinates and carries out operational and day-to-day activities to ensure stakeholder and leadership expectations are met. These activities include management of real-time interfaces and batch interfaces; adding or removing commodity codes; adding, removing, or re-mapping of object codes; testing, adding, or removing catalogs; modifications to MFMP Sourcing templates; modifications to MFMP Buyer eForms; eInvoicing; other content enablement testing and implementation. Assists in the development, implementation, maintenance, enhancement, and monitoring of the MFMP applications and provides oversight of MFMP software, systems, hardware, help desk, and website. Assists with oversight of the MFMP technical and application upgrades, service packs, and patches. Recommends enhancements and develops business requirements to ensure that the organization management, applications, and system security functions of the MFMP applications are comprehensive, user-friendly for internal and external stakeholders, reliable, compliant, and accomplish objectives. Reviews functional design documents to ensure business requirement documents are implemented in accordance with the state's requirements. Assists with the testing of comprehensive test scripts for organization management, applications, and security changes. Assists in conducting initial user acceptance testing (UAT) and final acceptance testing (FAT) of enhancements during the user acceptance testing process and after production implementation. Ensures that all work item deadlines for business requirement documents, functional design documents, user acceptance testing, communication, and production implementation are met. Performs independent audits to detect systemic issues in a timely manner and trend analysis to identify areas for improvement. Ensure compliance by monitoring and tracking MFMP technical performance requirements and compliance with …

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