Vendor Relations & Client Experience Specialist

Vendor Relations & Client Experience Specialist Location: Remote Position: Full-Time Start Date: Immediate Company: Robert Hall & Associates Pay: $20.00/hour plus bonus About Robert Hall & Associates Robert Hall & Associates (RHA) has been California's most trusted tax firm since 1971, serving over 10,000 clients annually. But we're more than just numbers. We're a people-first company with a strong culture rooted in Professionalism, Respect, Integrity, Development, and Empathy. These values shape how we support one another, care for our clients, and grow together as a team. We value transparency, celebrate wins, and genuinely invest in the well-being and success of our people. About the Role We are seeking a highly organized, emotionally intelligent, and self-motivated professional to join our team as a Vendor Relations & Client Experience Specialist. The primary focus of this role is building, managing, and strengthening relationships with our external vendors and service partners. This includes maintaining regular communication, ensuring mutually beneficial partnerships, addressing concerns, and identifying opportunities to improve collaboration and overall service quality. In addition, you'll help strengthen and restore client relationships by addressing complaints, supporting clients who may be considering leaving, and proactively reconnecting with former clients to rebuild trust and earn back their business. You'll also provide administrative support to our sales team. This fully remote position requires exceptional personal accountability, strong organizational skills, and the ability to independently manage multiple relationships, communications, and responsibilities. Key Responsibilities 1. Vendor Relationship Management (Primary Focus) Build, maintain, and strengthen positive relationships with external vendors and service providers, serving as a key point of contact for ongoing communication and coordination. Conduct regular check-ins with vendors to assess relationship health, address concerns, and ensure partnerships remain productive, collaborative, and mutually beneficial. Coordinate vendor-related requests, communications, and deliverables, ensuring timely follow-through and accountability on outstanding items. Proactively identify opportunities to improve vendor relationships, streamline communication, and enhance the quality and effectiveness of services provided. Collaborate with internal teams and external partners to resolve challenges, maintain alignment, and support the continued development of strong, long-term partnerships. 2. Client Experience, Retention & Reengagement (Secondary Focus) Manage client complaints and concerns from initial contact through resolution, ensuring thoughtful solutions, timely communication, and consistent follow-through. Engage with current and at-risk clients to address dissatisfaction, strengthen relationships, and improve their overall experience. Proactively reconnect with former clients to understand their experiences, rebuild trust, and identify opportunities to earn back their business. Support client retention and reengagement initiatives, collaborating with internal teams to improve client satisfaction and long-term relationships. 3. Sales Administration & Support (Support Role) Provide administrative and organizational support to the sales team, including scheduling, client communications, follow-ups, and documentation. Maintain accurate client and prospect information. Track outstanding tasks, coordinate with internal departments, and help ensure efficient sales processes and client transitions. You're a Great Fit If You... Communicate exceptionally well. You're confident and articulate over the phone, thoughtful in your written communication, and skilled at adjusting your approach to different personalities. Are exceptionally self-directed. You take full responsibility for managing your time, priorities, and outcomes without requiring constant oversight. Have stron…

View the full posting and apply