Vendor Manager

Remote Flex - North Carolina
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Full time
RQ0019203
• *Job Description**
Blue Cross NC is seeking a Vendor Manager to support the pharmacy division’s vendor management portfolio by implementing and managing value-driven vendor partnerships. This role will ensure smaller and/or less complex outsourced relationships deliver the expected value through effective onboarding, business process alignment, operational performance reporting, and issue resolution support. The Vendor Manager will serve as a liaison between business leads, vendors, and internal teams; provide input on vendor contracts; monitor performance; and manage service improvement plans to help ensure services and business outcomes are delivered as defined by the contract.
• *What You’ll Do**
+ Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.
+ Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.
+ Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.
+ Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.
+ Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.
+ Review vendor work for quality issues and manage service improvement plans.
+ Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.
+ Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.
• *What You Bring**
+ Bachelor's degree or advanced degree (where required)
+ 3+ years of experience in related field.
+ In lieu of degree, 5+ years of experience in related field.
• *Bonus Points**
+ Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience - **_Highly Preferred_**
+ Direct vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership - **_Highly Preferred_**
+ KPI, scorecard, dashboard, reporting, or performance management experience
+ Experience holding external organizations accountable for performance, service levels, quality, or contract commitments.
+ Knowledge of vendor governance practices, service level agreements (SLAs), corrective action plans (CAPs), and performance improvement methodologies.
+ Experience identifying root causes, resolving complex operational issues, and implementing sustainable process improvements.
+ Exposure to audits, compliance programs, regulatory requirements, or other highly regulated business environments.
+ Strong analytical skills with the ability to translate data into actionable insights and recommendations for business leaders.
+ Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple business areas.
+ Experience supporting vendor implementations, operational transitions, o

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