Vendor Management Executive / Vendor Manager / Vendor Director

Role Description The Vendor Management Executive / Vendor Manager / Vendor Director manages relationships with external suppliers, service providers, contractors, and strategic partners to ensure they deliver agreed quality, cost, service, compliance, and business value. This role develops vendor-management strategies, monitors supplier performance, and works with internal stakeholders to build reliable, commercially effective, and low-risk third-party relationships. The position works closely with Procurement, Finance, Legal, Operations, Technology, Risk, Compliance, Supply Chain, and business teams to manage the full vendor lifecycle. Responsibilities include vendor selection and onboarding, contract coordination, service-level management, performance reviews, commercial negotiations, issue resolution, risk assessments, and maintaining accurate vendor records and governance documentation. At management and director level, the role shapes the organisation’s third-party strategy, supplier portfolio, governance framework, and continuous-improvement plans. It monitors supplier performance, cost efficiency, contract utilisation, service quality, operational risk, and compliance; leads executive vendor reviews; and ensures vendor relationships support business priorities, resilience, innovation, and sustainable growth. Qualifications Bachelor’s degree in Business, Procurement, Supply Chain Management, Finance, Operations, Law, Technology, or a related field. Experience in vendor management, supplier management, procurement, contract management, sourcing, third-party risk, operations, or a related role. Strong understanding of the vendor lifecycle, including supplier selection, due diligence, onboarding, contracting, performance management, renewal, exit, and transition planning. Experience managing supplier relationships, service providers, strategic partners, outsourced operations, technology vendors, or professional-services providers. Ability to develop and manage service-level agreements, key performance indicators, scorecards, performance reviews, improvement plans, and vendor-governance processes. Experience monitoring vendor performance across quality, delivery, cost, service, responsiveness, compliance, risk, innovation, and customer impact. Ability to support or lead commercial negotiations, contract renewals, pricing discussions, scope changes, service improvements, and dispute resolution. Familiarity with contract-management, procurement, ERP, supplier-management, or third-party-risk platforms such as SAP, Oracle, Coupa, Ariba, ServiceNow, Jaggaer, or similar systems. Experience conducting vendor due diligence, risk assessments, supplier audits, compliance reviews, business-continuity reviews, and performance evaluations. Strong understanding of third-party risk, data privacy, cybersecurity, regulatory compliance, financial risk, operational resilience, and ethical-sourcing requirements. Ability to analyse vendor spend, contract utilisation, service performance, savings opportunities, supply risks, and business-impact data. Experience preparing vendor reports, executive dashboards, governance materials, commercial recommendations, and performance presentations. Strong communication, negotiation, stakeholder-management, analytical, problem-solving, and relationship-building skills. Ability to manage multiple vendors, contracts, priorities, escalations, and cross-functional stakeholders in a fast-paced environment. Professional qualifications such as CIPS, CPSM, CSCP, ITIL, contract-management, supplier-risk, or relevant industry certifications are an advantage.

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