Vendor Lead

The Vendor Lead is responsible for strengthening vendor performance, governance, risk management, and strategic relationships across an assigned portfolio of enterprise vendors. The role operates through a combination of center-led vendor governance and centralized vendor management, applying the appropriate level of oversight based on vendor segmentation, risk, business criticality, and enterprise requirements. Working collaboratively across Procurement, business stakeholders, Enterprise Risk Management, Compliance, Information Security, Finance, Legal, and suppliers, the Vendor Lead provides transparency into vendor performance and risk while strengthening accountability, governance discipline, service delivery, and long-term value realization. Duties & Responsibilities Vendor Governance and Portfolio Management Manage an assigned portfolio of vendors in accordance with enterprise vendor segmentation, risk-tiering, and vendor management standards. Apply differentiated governance requirements based on vendor risk, criticality, spend, performance, and strategic importance. Establish and maintain governance calendars defining required operational reviews, QBRs, executive reviews, scorecards, risk assessments, and other governance activities. For center-led vendors, oversee adherence to enterprise vendor management standards by confirming required governance activities are completed by accountable business and supplier stakeholders. For centrally managed vendors, directly coordinate vendor governance in partnership with business owners and suppliers, including performance reviews, scorecards, risk and issue management, and strategic account planning. Maintain appropriate governance documentation and escalate material performance, risk, relationship, or compliance issues through established channels. Vendor Performance and Service Level Management Establish and maintain vendor performance scorecards in collaboration with business owners, Procurement, and suppliers. Ensure performance measures appropriately reflect contractual SLAs, KPIs, service quality, operational performance, risk indicators, and business outcomes. Monitor vendor performance against contractual commitments and identify trends, recurring issues, and emerging risks requiring management attention. Develop and track performance improvement and corrective action plans in partnership with business owners and suppliers. Escalate persistent or material performance deficiencies and ensure agreed remediation actions are completed within established timelines. Business Reviews and Governance Meetings Establish vendor meeting and review cadences consistent with enterprise segmentation and risk-tier requirements. Facilitate QBRs, operational performance reviews, executive business reviews, and other governance forums for centrally managed vendors. For center-led vendors, monitor compliance with required meeting cadences and confirm business owners conduct governance reviews in accordance with enterprise standards. Ensure meeting agendas address performance, risk, contractual commitments, strategic initiatives, and continuous improvement opportunities. Ensure meeting minutes, decisions, commitments, risks, issues, and action items are documented, maintained in designated repositories, and tracked through closure. Vendor Risk and Issue Management Partner with Enterprise Risk Management, Compliance, Information Security, Privacy, Business Continuity, and other risk stakeholders to support enterprise vendor risk requirements. Monitor vendor risks, issues, remediation activities, and mitigation plans across the assigned portfolio. Ensure required risk assessments and periodic reviews are completed in accordance with vendor segmentation and risk-tier requirements. Coordinate cross-functional remediation activities and track risk mitigation actions through resolution while preserving accountability with the appropriate risk or business owner. Escalate material vendor risks, unres…

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