Vendor Governance Performance Manager

Lead vendor governance and performance for Manulife’s Print & Post ecosystem in a hybrid Toronto, Ontario position. Build standardized, measurable supplier management.
This Manager role establishes an enterprise governance layer across Print & Post. You will develop specifications, performance frameworks, scorecards, SLAs, and QBR reporting. The work partners with Procurement on vendor strategy,
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RFP readiness, and consolidation while preserving production managers’ day-to-day execution.
Key Responsibilities: Standardize envelopes, base stock, and SKU rationalization programs Manage scorecards, QBR cadence, reporting, and SLA measurement Document continuity, backup, and cross-training standards across P&P Standardize invoice formats and data feeds for reconciliation Monitor trends and drive corrective actions across vendors Requirements: Experience in vendor governance, procurement, or supplier management Strong analytical and framework-building capability Experience standardizing processes across multiple suppliers Stakeholder management and developing people leadership capability Print, mail, or production vendor experience preferred
Apply vendor governance, performance frameworks, standardization, and analytical judgment to strengthen Manulife’s Print & Post ecosystem.
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