Vendor Compliance Analyst

Sofidel America is a leading manufacturer of tissue paper for hygienic and domestic use, driven by a commitment to sustainability, innovation, and operational excellence. We are seeking a Vendor Compliance Analyst (VCA) to join our team at our Horsham, PA office. Reporting directly to the Transportation Manager, this role is critical in managing the end-to-end dispute process for vendor chargebacks and ensuring full alignment with customer compliance requirements. The VCA will serve as a key liaison across sales, transportation, and customer service teams, helping to reduce financial risk, streamline communication, and strengthen customer relationships through proactive compliance management. Key Responsibilities: Lead and manage the dispute process for vendor claims and chargebacks, working toward successful payback recovery Maintain detailed and accurate records of penalty deductions, disputes, and resolutions Act as the primary contact for reviewing customer Supplier Manuals and advise internal teams of requirements and compliance obligations Collaborate with sales and customer contacts to negotiate terms and reduce chargeback exposure Understand and communicate customer requirements related to packaging, labeling, and transportation Use customer portals such as Retail Link, Vendor Central, and Staples Exchange to manage compliance-related information and disputes Interpret freight documents such as bills of lading and packing slips Prepare reports and analysis using Excel (pivot tables, formulas, and charts) Utilize SAP to support record-keeping and reporting, if applicable Requirements: Associate or Bachelor’s Degree required Minimum of 3 years of experience in a vendor compliance or similar role Proven track record in successfully disputing deductions and recovering funds Proficiency in customer compliance portals such as Retail Link, Vendor Central, and Staples Exchange Strong analytical and problem-solving skills Familiarity with freight documents and logistics terminology Proficiency in Microsoft Excel; experience with pivot tables and data analysis SAP experience is a plus Strong verbal and written communication skills Ability to work independently and manage multiple tasks with minimal supervision Experience in truckload transportation is a plus What's in it for you? Competitive compensation Comprehensive benefits package including health, dental, and vision coverage 401(k) with company match Paid time off and vacation Professional training and development opportunities Equal Opportunity Employer: Sofidel America is an Equal Opportunity Employer committed to all applicable federal, state, and local employment laws and regulations.

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