Vending Support Specialist

Job Description: Join the PTSolutions Team PTSolutions is one of the Top 100 industrial distributors in the United States, with more than 40 locations and a growing national presence. We help manufacturers improve productivity, control inventory, and reduce costs through industrial tooling, advanced vending solutions, VMI programs, and other inventory management services. As our customers grow, we grow with them. Our team works directly with manufacturers to develop customized solutions that streamline operations and keep critical products available when and where they are needed. About the Role We're looking for a Vending Support Specialist to join our team in Portland, OR . In this role, you'll be the hands-on expert responsible for installing, programming, maintaining, and supporting industrial vending machines and inventory systems at customer locations throughout the Greater Portland area . You'll combine technical troubleshooting with inventory management and exceptional customer service to help keep our customers' operations running smoothly. Some issues can be resolved remotely, while installations, preventative maintenance, repairs, inventory replenishment, and other service needs will require travel to customer facilities. This is an excellent opportunity for someone who enjoys working with both people and technology, solving problems, and taking ownership of customer needs. What You'll Do Install, set up, program, calibrate, maintain, troubleshoot, and repair industrial vending machines and inventory management systems at customer locations. Provide responsive remote and onsite technical support, diagnose system or equipment issues, and coordinate timely resolution. Answer customer support calls and accurately create, document, update, and close service tickets. Perform preventative maintenance to maximize vending machine reliability and minimize customer downtime. Train customer personnel on vending system operation, proper use, and inventory management best practices. Maintain accurate vending inventory through system data, cycle counts, physical inventory checks, and onsite replenishment. Monitor inventory levels and respond quickly to customer needs for replenishment, product changes, and additional product lines within VMI programs. Maintain accurate customer, machine, inventory, and product information within company systems. Communicate with customer personnel in a timely, professional, and courteous manner while providing a high level of customer service. Partner with Field Sales, Sales Management, VMI/Inventory Management, and other internal teams to identify and resolve customer needs and improve account support. Identify recurring service or inventory issues and contribute to continuous improvements in service quality, efficiency, and departmental processes. Prepare customer orders for delivery or pickup, including picking, packing, labeling, loading, and related activities as needed. Review, troubleshoot, and process vending program orders that fail to transmit through EDI, including researching pricing discrepancies, correcting part numbers, and coordinating with internal teams to ensure timely order completion. Receive, organize, and place incoming materials in designated inventory locations according to established procedures. Assist with other projects and responsibilities as business needs require. Travel approximately 20% , primarily throughout the Greater Portland area , to install, maintain, replenish, and support vending systems at customer locations. Why Join the PTSolutions Team? First Shift and No Weekends! Paid Holidays, Paid Vacation, and Attendance Awards Competitive Pay with Overtime eligibility Growth opportunity locally & nationally (we promote from within!) Tuition Reimbursement 401(k) with Company Match PPO Medical, Vision, and Company Paid Dental available FOM following hire Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP Voluntary Employee/Spouse/Child …

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