Vending Solutions Specialist

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. POSITION INFORMATION Job Title: Vending Solutions Specialist Department: Warehouse Function Level: Execution FLSA Status: Non-Exempt JOB DESCRIPTION Mission : To execute the operating model consistently by delivering for customers every day. Ensuring that work is completed properly and the needs of the customers and other stakeholders are met. The Vending Solutions Specialist is responsible for supporting the successful operation of vending programs across customer locations through exceptional customer service, accurate order management, and analysis of product usage and vending performance. This role serves as a key point of contact between customers and internal teams, including sales, customer service, warehouse/distribution, transportation, and field service. The Vending Solutions Specialist monitors customer needs, reviews usage and ordering trends, manages product orders, identifies opportunities, and coordinates with internal teams to ensure customers receive the products and service they need. The ideal candidate is customer-focused, highly organized, analytical, detail-oriented, and comfortable working with data, technology, and multiple internal teams. This position is primarily focused on customer support, order management, analysis, and coordination KEY RESPONSIBILITIES Deliver Customer Service : Serve as a responsive customer resource, addressing questions, requests, and concerns promptly and professionally. Manage Orders : Review customer needs, usage, inventory, and demand to create accurate product orders and monitor fulfillment. Analyze Usage & Performance : Review sales, usage, order history, inventory, and product mix to identify trends, issues, and opportunities. Optimize Product Mix : Recommend product assortment, ordering quantities, and inventory adjustments based on customer demand and usage. Coordinate Service & Issue Resolution: Partner with field service, warehouse, transportation, sales, and operations teams to resolve customer and operational issues. Maintain Accurate Data : Keep customer, product, order, inventory, usage, and service information accurate and up to date in company systems. Support Customer Reviews : Provide usage, ordering, and performance insights to support customer discussions and recommendations. Identify Improvements : Proactively identify opportunities to improve product availability, efficiency, customer satisfaction, and overall vending performance. Follow Processes & Collaborate: Execute established processes accurately and work cross-functionally to deliver a seamless customer experience. Follow applicable policies, procedures, and work instructions. Support department and continual improvement objectives. Execute all other duties as assigned. PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS This position is expected to meet the following expectations: Quality and Accuracy – Consistently perform assign…

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