VAS Supervisor

The Value-Added Services (VAS) Supervisor will lead and oversee the value-added services operations within our warehouse. You will be responsible for managing the VAS associates team, coordinating value-added service activities, and ensuring the efficient execution of customized solutions for our clients. Duties and Responsibilities Supervise, train, and mentor a team of VAS associates to deliver high-quality value-added services in accordance with client requirements and company standards. Assign tasks, set performance expectations, and provide ongoing feedback to ensure a motivated and productive team. Implement and enforce quality control measures to ensure VAS activities meet client specifications and adhere to established quality standards. Conduct regular inspections of completed value-added services to verify accuracy and conformity. Plan and organize value-added service tasks to meet client deadlines while optimizing productivity and resource utilization. Monitor workloads and allocate resources effectively to ensure smooth execution of VAS operations. Maintain accurate records of VAS activities, including work orders, production logs, and performance metrics. Generate and present regular reports on VAS efficiency, accuracy, and performance to management and clients. Serve as a primary point of contact for clients regarding VAS activities, addressing inquiries, providing updates, and resolving any issues. Proactively communicate with clients to understand their evolving needs and suggest improvements or enhancements. Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members. Conduct monthly EFR (Efficiency Feedback Reviews) with staff providing feedback and coaching on areas of improvement. Requirements Previous experience in a similar role, preferably in a 3PL environment or logistics industry Strong knowledge of VAS management processes, industry best practices, and relevant regulations Proficiency in using warehouse management systems (WMS), enterprise resource planning (ERP) software, and Microsoft Office Suite Ability to communicate including reading, writing and speaking; some fluency in English is required. Excellent leadership and supervisory skills, with the ability to motivate and develop a team Effective problem-solving and decision-making abilities, with a focus on continuous improvement Ability to perform basic math functions. Ability to work overtime as business needs dictates. Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. Physical Requirements Work regularly to lift and/or move objects 10-30 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs. Must be able to stand and walk for extended periods of time, including stair climbing Frequent bending, stooping, squatting, and kneeling are required to retrieve and stock products at various heights. May be required to climb ladders or stairs to access products stored on higher shelves. Capable of performing repetitive tasks, such as packing, sorting, or labeling, with efficiency and attention to detail. Must be able to tolerate fluctuations in facility temperatures Must be able to tolerate an occasional high noise volume environment that includes speakers, fans, moving racks and conveyor belts.

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