Utility Dispatcher

This entry-level Operations Analyst role involves gathering and analyzing customer calls and various computer data to determine the location and cause of power outages. The analyst will efficiently dispatch first response personnel and repair crews to provide quick and logical responses to outages and emergency situations. Additional responsibilities include performing callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. This is a fully onsite position located in Norfolk, Virginia, with a rotating shift schedule, including weekends and holidays as needed. Responsibilities: Analyze customer calls and computer data to identify and address power outages. Dispatch first response personnel and repair crews efficiently. Perform callouts in ARCOS for service restoration, emergencies, and planned overtime. Handle multiple tasks from start to finish, prioritizing and adapting to changing priorities. Provide strong customer service support to internal and external clients. Qualifications: Minimum High School Diploma or GED. Ability to handle multiple tasks and prioritize effectively under pressure. Strong analytical skills to process large subsets of data and create action plans. Excellent verbal and written communication skills. Prior experience in dispatch roles (e.g., 911 operations centers, utilities operations centers). Strong customer service skills with hands-on experience in operations analyst roles. Ability to lead, collaborate, and work effectively in multi-disciplinary teams.

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