Used Car Buyer/Sales Assistant

Steeltown Ford looking for a motivated and customer-focused Used Car Buyer/Sales Assistant to join our dealership team. This is a unique opportunity for someone who enjoys working with people, has an interest in vehicles and understands the value of identifying opportunities. A key focus of this position will be monitoring the dealership's service drive-through and identifying customers who may be interested in selling or trading in their current vehicle. You will engage with service customers, create vehicle acquisition opportunities and work closely with our Used Vehicle Manager and Sales team to source quality pre-owned inventory. When not actively working on vehicle acquisition opportunities, you will assist the Sales Department to monitor incoming customer messages, inquiries and communications to ensure timely responses. Key Responsibilities Monitor the service drive-through and identify potential vehicle purchase opportunities among customers bringing their vehicles in for service. Proactively approach and engage service customers to explore their interest in selling or trading in their vehicles. Identify vehicles that align with dealership inventory needs and current market demand. Work with the Used Vehicle Manager to evaluate vehicle condition, market value and potential profitability. Build positive relationships with service customers, private sellers and existing dealership customers. Follow up with potential vehicle sellers to develop acquisition opportunities. Work collaboratively with Sales, Service and Management to maximize vehicle acquisition opportunities. Oversee the dealership's daily use of Podium, ensuring the platform is being utilized effectively across the appropriate departments. Monitor incoming customer messages, inquiries and communications to ensure timely responses. Help manage customer follow-up processes and ensure opportunities are not missed. Monitor customer reviews and feedback, assisting with responses and escalating concerns when necessary. Encourage consistent use of Podium by dealership employees and help identify opportunities to improve customer engagement. Qualifications Previous experience in automotive sales, customer service or a dealership environment is preferred. Strong communication and interpersonal skills with the confidence to approach and engage customers. Genuine interest in vehicles and the automotive industry. Strong relationship-building and customer service skills. Self-motivated, proactive and comfortable working independently. Organized with strong follow-up skills and attention to detail. Comfortable using dealership software, CRM systems and basic technology. Valid driver's licence We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews. Requests for reasonable accommodation will be accepted during the hiring process.

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