(USA) Staff, Technology Operations
WalmartPosition Summary... What you'll do... Role summary: The (USA) Senior Manager, Technology Operations leads complex, high-priority opportunities that improve customer experience and fulfillment-network performance. This role uses rigorous analysis to explain changes in customer access, speed, promise, volume, and cost; identify root causes and high-value opportunities; and translate insight into clear recommendations. The Senior Manager aligns Product, Engineering, Operations, Finance, and Strategy on trade-offs, plans, and accountability, then drives implementation through sustained, measurable results. Success requires strategic thinking, strong supply-chain analytics, executive communication, and influence without direct authority. About the team: The Network Performance & Orchestration team explains how Walmart’s fulfillment network is performing and mobilizes the enterprise to improve it. We identify the drivers of customer access, delivery speed and promise, volume flow, capacity, service, and cost, then translate insights into clear actions and measurable results. The team sets direction for speed execution, evaluates network and asset changes, and strengthens readiness for peak. We partner across Product, Engineering, Data Science, Finance, Merchandising, Stores, Fulfillment Centers, Last Mile, Transportation, and Strategy to improve customer outcomes while balancing speed, assortment, cost, and operational feasibility. What you'll do: Analyze customer, operational, technical, and financial data to explain changes in access, promise, volume flow, service, capacity, and cost. Lead root-cause analysis, scenario evaluation, and business cases to identify high-value opportunities and recommend action. Develop performance metrics, tools, and executive narratives that surface risks, trade-offs, and opportunities. Align cross-functional partners on priorities, readiness, owners, and milestones; drive initiatives through implementation and measurement. Evaluate network and asset changes, support peak readiness, and confirm solutions deliver sustained results. What you'll bring: Experience using SQL, BI, or similar tools to analyze complex data and explain business performance. Strong structured problem-solving and financial acumen; able to identify root causes, assess trade-offs, and size opportunities. Experience in eCommerce, fulfillment, supply chain, or another complex operating environment. Ability to translate analysis into concise executive narratives and clear recommendations. Proven ability to influence senior leaders and cross-functional teams, lead ambiguous initiatives, and drive measurable results. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and leng…