(USA) Senior Operations Manager

Position Summary... What you'll do... At Sam's Club, we're redefining how products move from our supply chain network to our members. As an Assistant General Manager (AGM) in a Fulfillment Center, you'll play a critical leadership role in driving operational excellence, developing high-performing teams, and delivering exceptional service in a fast-paced, technology-enabled environment. You'll partner with the General Manager to lead facility operations, oversee large teams of associates and leaders, execute business strategies, and ensure a safe, productive, and member-focused operation. This role offers the opportunity to make a significant impact on the business while building a strong leadership pipeline for future advancement. What You'll Do Lead Operations & Deliver Results Support the overall management of fulfillment center operations, including receiving, storage, order fulfillment, shipping, and inventory management. Drive execution of operational plans to achieve performance goals related to safety, quality, productivity, service, and cost. Monitor key performance indicators (KPIs), analyze business metrics, and implement solutions that improve operational efficiency and member experience. Champion continuous improvement initiatives that optimize workflows, increase productivity, and enhance facility performance. Anticipate staffing and workload demands to ensure operational readiness and business continuity. Build and Develop High-Performing Teams Lead, coach, and develop salaried and hourly associates across multiple functional areas. Create a culture of accountability, collaboration, and engagement where associates can grow and thrive. Identify talent, support succession planning, and participate in hiring, promotion, performance management, and development decisions. Provide clear direction, ongoing feedback, and development opportunities to strengthen leadership capabilities throughout the facility. Foster a Safe and Compliant Operation Ensure compliance with all company policies, safety standards, regulatory requirements, and operational procedures. Promote a culture where safety is a core value and associates actively participate in maintaining a safe work environment. Investigate operational, associate, supplier, and member concerns and ensure timely resolution. Lead efforts to maintain operational excellence through consistent process execution and compliance monitoring. Drive Strategic Execution Translate business objectives into actionable plans that support facility and network goals. Use data, insights, and operational trends to make informed decisions and solve complex business challenges. Partner with cross-functional teams to improve service levels, streamline processes, and support organizational priorities. Leverage technology and innovative solutions to enhance productivity and operational effectiveness. Represent Sam's Club in the Community Serve as a positive ambassador for Sam's Club by supporting company-sponsored initiatives, community partnerships, and local outreach efforts. Build relationships that strengthen our presence and reputation within the communities we serve. What You'll Bring Leadership Experience Experience leading large teams in distribution, fulfillment, supply chain, manufacturing, retail, or related operations environments. Demonstrated success developing leaders, driving engagement, and building high-performing teams. Strong coaching, communication, and change management skills. Operational Excellence Experience managing safety, quality, productivity, service, and financial performance. Ability to analyze operational data and translate insights into business results. Proven track record of executing complex operational strategies and continuous improvement initiatives. Strategic Mindset Strong decision-making and problem-solving capabilities. Ability to balance short-term execution with long-term business objectives. Comfortable working in a fast-paced, rapidly evolving env…

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