(USA) Inbound Coach
WalmartPosition Summary... What you'll do... Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Effectively leads and develops teams through teaching training and actively listening to associates Tours the store and provides feedback TourtoTeach engages and collaborates with associates at all levels regarding store operations technology use business objectives merchandising and company direction Introduces and leads company transformation initiatives establishes clear expectations and guidelines for the implementation of business solutions and successfully communicates business objectives to teams Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model Manages and supports customer service efforts such as store of the community and community outreach programs ensuring that customer needs complaints and issues are addressed successfully Develops and implements corrective action plans and leads process improvement efforts to guarantee a highquality customer experience Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements managing and assisting in budgeting forecasting and controlling expenses in the allocated business area to ensure they are indexed to sales Monitors and guarantees the proper functioning of inventory and operational processes Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met Assures that automation equipment is running effectively by monitoring product flow through the system tending to automated equipment and taking steps to address freight flow and resetting equipment Interacts with and monitors automated equipments computerbased interfaces notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures and follows and executes LockoutTagout procedures surrounding automation equipment Provides training to Micro Fulfillment Center MFC technology operators to ensure proper usage of technology providing guidance to Operations Team to minimize operational errors and acting as a coach for these operations Support Picking Replenishment and Staging operations providing tool free maintenance of the equipment clearing faults and swapping out equipment components resolving basic software errors acting as main point of contact to address site incidents requiring attention facilitating escalation of incidents that cannot be resolved at the site Participates in key communication forums to keep abreast of updates documenting and communicates back lessons learned and continuous improvement recommendations to MicroFulfillment Center technology vendor Executes drives and makes operational decisions making acceptreject decisions on delivery or wasting stock in case of refrigeration breakdown implementing bestinclass working and safety procedures and physical layout for the entire MFC fulfilling pickpack orders efficiently and safely browsing through the screens and dashboards inspecting the status of orders in the system diagnosing the reason why an orderdonor totes are not coming out reintroducing a lost tote into the system escalating to remote support understanding flow from the Dematic systems and the Walmart systems understanding windows operating system function logging in opening browsers and basic troubleshooting of faults exchanging a faulted shuttle with a spare shuttle resetting a finger fault addressing a tote jam resetting an Estop resetting a lift and escalating to remote supportonsite support Coordinates completes and oversees jobrelated activities and assignme…