US - Director of Operations

About Fuel It Fuel It is a rapidly growing mobile refuelling company providing reliable, efficient, and innovative fuel delivery solutions to businesses across North America. We specialize in on-site refuelling services, helping our customers reduce downtime, improve efficiency, and streamline their fuel management operations. As we continue expanding our operations throughout the United States, we are seeking an experienced and results-driven Director of Operations to oversee our U.S. operations, lead our operational teams, and support our continued growth. Position Overview The Director of Operations will be responsible for overseeing day-to-day operations across all U.S. locations, ensuring operational efficiency, service quality, safety, and profitability. This individual will work closely with regional supervisors, Sales, Human Resources, Maintenance, and senior leadership to ensure operations run smoothly while supporting the company's expansion into new markets. The ideal candidate is a hands-on leader with strong experience in logistics, transportation, fleet management, fuel distribution, or related industries. Key Responsibilities Operations Management & Leadership Oversee and manage supervisors and operational teams across all U.S. locations. Ensure daily operations are completed efficiently, safely, and according to company standards. Establish operational procedures, performance expectations, and accountability across all locations. Monitor operational performance, identify inefficiencies, and implement improvements. Conduct regular meetings with supervisors to review performance, staffing, operational challenges, and priorities. Travel to operational locations as required to support teams, conduct site visits, and resolve operational issues. Fuel Procurement & Supply Chain Coordinate fuel procurement and supply across all U.S. locations. Build and maintain relationships with fuel suppliers and distribution partners. Monitor fuel pricing, availability, and purchasing costs to optimize profitability. Ensure each location maintains adequate fuel supply to meet customer demand. Develop contingency plans to minimize disruptions caused by fuel shortages or supply chain challenges. Fleet Management & Maintenance Work closely with the Maintenance Department to coordinate truck allocation across U.S. locations. Ensure each location has the necessary vehicles and equipment to meet operational demands. Monitor vehicle availability, downtime, utilization, and maintenance schedules. Coordinate fleet transfers between locations based on operational requirements. Identify future fleet requirements and recommend equipment purchases or reallocations. Customer Service & Sales Support Collaborate with the Sales Department to address customer concerns and resolve service-related issues. Ensure customer service commitments are consistently met across all locations. Support the onboarding and operational implementation of new customer accounts. Work with Sales to evaluate operational feasibility, capacity, and service requirements for new business opportunities. Maintain strong customer relationships and proactively address operational challenges. Workforce Planning & Human Resources Forecast staffing requirements across all U.S. locations and coordinate hiring needs with Human Resources. Work with HR to ensure locations are adequately staffed with qualified drivers, pump operators, and supervisors. Support employee onboarding, training, performance management, and workforce development. Monitor overtime, scheduling efficiency, attendance, and overall labor costs. Identify leadership development opportunities and support supervisor training. Business Expansion & New Location Launches Lead the development and successful launch of new operational locations throughout the United States. Coordinate site selection, operational setup, staffing, equipment, fuel supply, and launch readiness. Develop launch timelines, operational budgets, and …

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