Union Glashutte - Sales & Operations Manager

The company Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. Job description The Sales & Operations Manager for Swatch Group US is responsible for supporting the day-to-day performance of the Union Glashutte business across sales operations, inventory management, supply chain, customer service, forecasting, and order fulfillment. This role serves as a key business partner to the Sales organization, ensuring effective execution of commercial strategies while driving operational efficiency, inventory optimization, and customer satisfaction. The Sales & Operations Manager collaborates closely with Sales, Finance, Marketing, Customer Service, Distribution, and Headquarters to support revenue growth, product availability, reporting, demand planning, and operational excellence across the wholesale business. Profile Primary Duties and Responsibilities Sales Operations & Business Support Partner with Sales Leadership to support forecasting, reporting, inventory planning, and execution of commercial initiatives. Coordinate product launches, pricing updates, promotional activities, and distribution strategies across wholesale accounts. Analyze sales performance, inventory levels, and customer trends to identify opportunities and risks. Prepare and distribute regular sales reports, forecasts, and business reviews. Support key account planning and serve as a liaison between Sales, Customer Service, Distribution, and Headquarters. Inventory, Supply Chain & Operations Manage inventory planning, forecasting, replenishment, and allocation to support business objectives. Oversee purchase orders, backorders, and product availability while partnering with Headquarters and Distribution teams to ensure timely fulfillment. Monitor inventory health and develop strategies to maximize productivity and minimize excess or obsolete inventory. Coordinate shipping, receiving, returns, and inventory transfers to ensure operational accuracy. Systems, Reporting & Analysis Maintain inventory and product data integrity within ERP systems, preferably SAP. Develop and maintain reporting, dashboards, and operational scorecards to support decision-making. Analyze sales, inventory, profitability, and operational performance data and provide actionable recommendations to leadership. Troubleshoot system and data issues impacting inventory, reporting, or operational processes. Financial & Vendor Management Support budget tracking, purchasing decisions, inventory valuation, and cost management initiatives. Maintain relationships with vendors, logistics providers, and business partners while monitoring service levels and performance. Cross-Functional Leadership & Projects Lead and support cross-functional projects, including product launches, system enhancements, process improvements, and operational initiatives. Develop and maintain SOPs, process documentation, and training materials. Support compliance, audit, and continuous improvement efforts across the organization. Professional requirements Qualifications Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field preferred. 2-5 years of experience in sales operations, wholesale operations, inventory management, s…

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