Ultrasound Dispatcher - REMOTE

Dispatch Sonographer to the proper geographical where needed Knowledge of Same day vs. Scheduled Services. Understanding Clients needs for services and how to create customer satisfaction by providing same day service. Prioritize STAT Exams as identified by Client and Protocols. Prioritize cases for “STAT”, ASAP and PRIORITY homes. Communicate and report problems to the Supervisor and respective Field Manager. Assist Technologist with a variety of daily needs (directions, case type and client info etc.). When required, will assist the customer service representative with the overflow of client orders Call facilities to schedule cases for all exams, verifying diagnosis and symptoms and when necessary communicate directions for nursing staff to prep the patient prior to arrival. Understand diagnosis codes and Ultrasound study types; coordinate the two to ensure proper technologist is dispatched and patient prepped if necessary. Learn Medicare Guidelines (diagnosis, and scheduling guidelines) Remain knowledgeable with regards to medical insurances and understand where they may/may not be accepted. Verify cases upon completion by technologist. Technical issues reported by Technologist to be communicated to Supervisor. A thorough understanding of the assigned dispatch area's geography Schedule Fixed Physician sites and Prison on a weekly basis. Keep contact list up to date with each fixed site. Create work orders based on call or faxed requests Fax final report to facility at facility request. Skills Preferred Typing Skills Min 35 wpm English written/verbal Medical Terminology Dispatch and Routing Customer Service Communication Skills Computer Skills Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Self-Starter: Inspired to perform without outside help Goal Completion: Inspired to perform well by the completion of tasks Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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