Truck Dispatcher

Description Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Truck Dispatcher (known internally as Dispatch Coordinator), you'll be at the heart of our logistics operations, balancing two vital functions: managing inbound/outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck. Essential Job Duties Answer all incoming phone calls promptly and courteously Collaborate with agents and drivers to find the ideal freight Enter orders into our operational system for agents and drivers Provide timely fuel advances to keep our drivers on the road Handle request for additional advances per AOP Work Instructions Guide drivers to the nearest repair facilities Assist in providing directions to drivers Dispatch trip numbers in computer for agents and drivers Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues Be the first line of support for agents during emergencies and routine situations alike Find and assign freight to available drivers, optimizing their routes and maximizing efficiency Manage POs for inspections, repairs and tires Embrace a variety of responsibilities that keep our operations running smoothly Requirements Required Qualifications High school diploma or equivalent 1+ years of customer service experience in an office environment Demonstrated problem-solving and critical thinking skills Excellent attention to detail Ability to work well in collaboration with others Ability to quickly pivot between different tasks and reprioritize throughout the day Solid organizational and time management skills Excellent with building and maintaining relationships Strong written and verbal communication skills Preferred Qualifications 3+ years related experience in the transportation industry 1+ years of experience dispatching class A trucks Experience dealing with freight for flatbeds, step decks and dry vans Knowledge of DOT rules and regulations Why The Evans Network of Companies (ENOC) is Different At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart: People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication. Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact. A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends. Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally. What's in it for me? Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget. Dental and Vision Insurance Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Hospital Indemnity Insurance Long-Term Care Insu…

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