Travel Centre Manager

Site Manager / Travel Centre Manager Company: BVD Travel Centre Location: 1900 South Highway Drive SE, Redcliff, AB Job Type: Full-time Job Summary BVD Travel Centre is seeking a motivated, responsible, and customer-focused Gas Site Manager to oversee the daily operations of our gas station and travel centre. The successful candidate will be responsible for managing employees, maintaining high customer service standards, monitoring inventory, controlling operating costs, and ensuring the site operates safely and efficiently. We are looking for a hands-on leader with strong communication, organizational, and problem-solving skills who can manage daily operations while supporting business growth and profitability. Key Responsibilities Daily Site Operations Oversee the day-to-day operations of the gas station, convenience store, and travel centre. Ensure the site, fuel pumps, store, washrooms, and surrounding property are clean, organized, and well maintained. Monitor fuel pump operations and coordinate repairs or maintenance when required. Ensure all equipment and facilities are operating properly. Staff Management Hire, train, schedule, supervise, and support employees. Ensure adequate staffing levels and manage shift coverage. Set clear expectations and maintain employee accountability. Address employee performance concerns and promote a positive working environment. Ensure employees follow company policies and operating procedures. Customer Service and Sales Deliver excellent customer service and resolve customer concerns professionally. Maintain high standards of store presentation, product availability, and customer satisfaction. Identify opportunities to increase fuel and in-store sales. Monitor sales performance and implement strategies to improve business results. Build positive relationships with customers, suppliers, and service providers. Inventory and Financial Management Monitor fuel and merchandise inventory levels and coordinate replenishment. Oversee product receiving, stock rotation, merchandising, and loss prevention. Monitor cash handling, till reconciliation, deposits, and daily sales reports. Control operating expenses and minimize waste, shrinkage, and unnecessary costs. Review sales and inventory reports and identify opportunities to improve profitability. Health, Safety, and Compliance Ensure compliance with applicable health and safety requirements, fuel-handling procedures, and company policies. Maintain proper documentation, inspection records, and incident reports. Ensure employees follow safe work practices and receive appropriate training. Report and coordinate the resolution of safety hazards, equipment issues, and maintenance concerns. Follow applicable fuel-storage, spill-prevention, and emergency-response procedures. Maintenance and Site Appearance Conduct regular site inspections and promptly address maintenance needs. Coordinate contractors and technicians for repairs, servicing, and equipment maintenance. Maintain the exterior property, parking areas, fuel islands, signage, and customer facilities. Ensure snow removal, landscaping, waste disposal, and general cleanliness are managed as required. Reporting and Communication Prepare and submit daily, weekly, and monthly operational reports as required. Communicate site performance, staffing issues, maintenance needs, and operational concerns to management. Implement company policies, promotions, procedures, and operational improvements. Qualifications and Skills Previous experience in gas station, convenience store, retail, or travel centre operations is preferred. Previous supervisory or management experience is an asset. Strong customer service and communication skills. Good organizational, time-management, and problem-solving abilities. Basic understanding of inventory management, cash handling, and sales reporting. Ability to lead a team, manage competing priorities, and work independently. Reliable, professional, and comfortable working in…

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