Transportation Workforce Manager

JOB INFORMATION Requisition ID: 13711 Number of Vacancies: 1 Department: Transportation Strategy and Support (20001207) - Head&Staff,Transportation Strategy&Sup (30000522) Salary Information: $115,570.00 - $144,526.20 Pay Scale Group: 10SA Employment Type: Regular (Hybrid) New or Existing Vacancy : New Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day Posted On: October 26, 2026 Last Day to Apply: November 1, 2026 Reports to: Head, Transportation Strategy and Support The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides: Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future. Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone. Career Opportunity We have a great opportunity in our Transportation Strategy and Support Department. We are looking for a Transportation Workforce Manager to join our team! What You Will Do The Transportation Workforce Manager leads strategic workforce planning, forecasting, analysis, and reporting across all transportation modes, including Bus, Subway, Streetcar, LRT, and Wheel-Trans. Reporting to the Head, Transportation Strategy and Support, this role ensures workforce levels align with budgeted service levels, operational requirements, and financial targets. Working collaboratively with stakeholders across Transportation, Finance, Human Resources, Talent Management, and the Operations Training Centre, the incumbent provides workforce insights and recommendations that support effective decision-making and the delivery of efficient, reliable, and cost-effective transit service. Other Responsibilities Will Include: Forecast workforce requirements and develop staffing plans to support service delivery needs. Monitor workforce metrics, including hiring, attrition, retirements, absenteeism, training capacity, and operator availability. Develop workforce forecasts, models, and recommendations to support operational and financial planning. Ensure staffing levels meet service requirements while aligning with approved workforce and budget targets. Design, maintain, and enhance workforce tracking, forecasting, reporting tools, KPIs, and performance measures. Provide workforce analysis, forecasts, risk assessments, and recommendations to leadership and stakeholders. Partner with Talent Management, Operations Training Centre (OTC), Finance, Service Planning, Vehicle Maintenance, and Transportation teams to align workforce plans with operational requirements. Conduct workforce trend analysis and identify opportunities to improve workforce utilization and operational effectiveness. Maintain workforce data integrity and reporting accuracy. Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans. Lead workforce planning projects, feasibility studies, and continuous improvement initiatives. Research industry trends and best practices to enhance workforce planning strategies. Serve as a subject matter expert in operator workforce planning, including recruitment, training, deployment, and retention. Liaise with internal and external stakeholders and represent the organization at meetings, committees, and conferences. Support special projects and strategic initiatives as assigned. Participating in the TTC's Customer Service Ambassador Program; Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passeng…

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