Transportation Team Lead

Do you enjoy contributing to a team where Participant safety, care, and satisfaction come first? Do you enjoy keeping workflows, schedules, and systems organized and running smoothly? If so, you may be the perfect fit for our One Senior Care family of businesses including LIFE-NWPA, Mountain View PACE, and Buckeye PACE. Job Summary: As a Transportation Team Lead, you’ll guide a team of schedulers and driver/PCAs while supporting the daily flow of transportation services. This role is ideal for someone who is versatile, even-tempered, and comfortable moving between coaching, coordinating, problem-solving, and hands-on support. You’ll help keep operations smooth, maintain strong communication with staff, and work closely with the multidisciplinary team to support participant care. Schedule: First shift, full-time hours. Specific work hours will be established in consultation with your supervisor. Benefits: 9 Paid Holidays PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees) Medical, Dental, & Vision Free Life and AD&D Insurance Plan Health Savings and Flexible Spending Accounts Short Term Disability Insurance Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents Paid Parental Leave Tuition Reimbursement and Paid Training Opportunities Retirement Plan with company annual match Mileage Reimbursement at annual IRS rate as applicable Duties and Responsibilities: Center Operational Leadership Lead the daily transportation huddle covering staffing, vehicle status, weather, route risk, critical appointments, high-risk riders, and unresolved issues. Confirm route manifests, driver assignments, backup coverage, and vehicle readiness before service begins. Direct same-day response to delays, call-offs, no-shows, route disruptions, and participant service recovery. Ensure timely communication with participants, caregivers, Center Leadership, Clinical Operations, and external appointment functions. Maintain visible operational leadership rather than functioning primarily as the dispatcher or scheduler. 2. Scheduler Partnership and Dispatch Oversight Partner with the assigned scheduler to convert center schedules, external appointments, mobility needs, and service priorities into accurate daily transportation plans. Provide supervisory direction, escalation support, and decision-making while preserving the scheduler’s responsibility for route building, real-time adjustments, communication, and documentation. Review upcoming demand, capacity, special transportation needs, vendor requirements, and unresolved scheduling risks. Ensure standardized participant flags and ride requirements are accurately communicated, including mobility equipment, escort, oxygen, cognitive, behavioral, and infection-control needs. Escalate recurring scheduling, technology, capacity, or communication barriers with a clear recommendation. 3. People Supervision and Workforce Accountability Interview, onboard, schedule, coach, observe, evaluate, recognize, and hold accountable assigned transportation employees in partnership with Human Resources and transportation leadership. Manage attendance, conduct, performance, overtime, training completion, and coverage plans within delegated authority. Maintain an identified backup for daily leadership and support succession development for scheduler and frontline roles. Build a respectful, safety-first culture focused on participant dignity, teamwork, reliability, and early escalation. 4. Safety, Compliance, and Fleet Readiness Verify required vehicle inspections, securement practices, driver qualifications, competencies, and documentation. Immediately remove unsafe vehicles, equipment, or practices from service and escalate according to policy. Ensure incidents, near misses, injuries, complaints, and defects are reported promptly and corrective actions are completed. Coordinate preventive maintenance, vehicle defects, downtime, road calls, and docume…

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