Transportation Supervisor

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. Why this job matters As the Transportation Supervisor, you set the pace for service and maintenance with safety at the forefront. This role isn't just about keeping vehicles running – it's about guiding a team of drivers to deliver warm, reliable, and memorable experiences every time a guest steps aboard. By supporting day to day operations, working with your team, and ensuring every ride reflects our commitment to service, you play a key role in creating smooth journeys that start and end each guest's visit. What you bring to the table Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee. Prepares all weekly and monthly reports in accordance with required quality and established deadlines. Enforces company and department Polices and Procedures and creates / amends as needed via the Director of Security. Investigates shuttle incidents and accidents. Works with human resources to coordinate claims of theft or damage. Create and review employee schedules to ensure proper coverage and efficiency. Provides or arranges for defensive driving training and other pertinent safety training annually for transportation team. Addresses safety concerns pro-actively. Creates, manages & implements guest service protocols for drivers to promote KKC's Guest Service program. Resolves all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Support the Director of Security and Transportation with hiring, training, and employee evaluations. Responsible for preparing for and participating in the department's training programs, new hire orientations, management meetings, and other projects or committees as assigned. Manages the preventative maintenance program for all Company vehicles; assures that all Company vehicles scheduled for use are clean and ready for use. Supports the Director of Security and Transportation in the annual department budget process as needed. Collaborates with Security Admin Assistant on various administrative duties as needed. Works with internal departments to ensure flow of information for upcoming events and ensures staffing is in place for business fluctuations due to events and peak periods. Acquires tools and material for daily operations using company purchase requisition software Manages & oversees Shuttle Service for on-site employee and guest pick-ups. Oversees Fun Bus program and local shuttle pick-up points following marketing's strategy. Manages part number database and part images for all vehicles in Transportation department fleet. Tracks & manages database for vehicle cost history on a monthly basis. Communicates with appropriate departments to ensure payment is collected on any paid shuttle service. Project management of any amenities or additions to shuttles. Manages and performs any minor repairs to shuttles that can be done on site. Being an essential point of contact for daily oversight & communication of digital scheduling program for all shuttle busses and company vehicles. Main contact for requests for executive vehicles. Coordinating and assisting with our Medford property as n…

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