Transportation Supervisor

Job Title: Transportation Supervisor FLSA Status: NON-EXEMPT Supervisor: Transportation Manager Positions Supervised: Bus Operators (Fixed Route & PTS) General Description: Act as GLTC’s frontline leader in monitoring and directing performance to achieve established goals and performance expectations and ensure safe, reliable, responsive service in all Divisions, playing the roles of street supervisor, Dispatcher, and Foreman. Responsibilities/Essential Functions: 1. Monitors and directs on-street bus service operations to ensure compliance with GLTC's federal, state, local, and contractual requirements, conformity with operations goals, policies, and procedures, and responsiveness to customer needs. 2. Monitors bus service performance and radio transmissions to identify and coordinate the resolution of problems related to schedule adherence, service disruptions, rescheduling of service/transfer of passengers, equipment failures, detours, emergencies, incidents, and customer concerns. 3. Investigates and reports on accidents or incidents, handling collection and photographing of evidence, measurements, interviewing witnesses, providing alternate passenger service and required medical assistance, coordinating information with other agencies, and preparation of written accident reports, Supervisor’s Special reports, and review of Operator reports. 4. Investigates customer complaints to assess validity, reviews findings with Operator, coaches, and issues violations for infractions as required to improve performance, and prepares written customer service reports. 5. Regularly monitors Operator’s appearance, supplies, driving, and customer service performance; reinforces performance expectations; gives instructions; offers positive recognition for meeting or exceeding expectations; coaches to improve skills, issues violations if warranted. 6. Regularly shares information about service conditions/problems with Dispatch, Foreman, street supervisors, and management and effectively collaborates with all to resolve problems in a manner that maintains respect and cooperation in the unit. 7. Assists customers with questions and concerns, resolve problems and conflicts with other customers or Operators, modeling Ambassador skills in all interactions. 8. Manages other duties and special projects as required, including but not limited to quality inspection of buses, providing transportation and documentation for employee drug testing, preparation of daily bus inventory and bus assignment sheets, inventory of signs, supplies, bus stops, etc. 9. As Dispatcher, operates the two-way radio system, communicating all required service information to Operators and supervisors in a timely manner. Responds to problems and service disruptions providing direction and instructions, dispatching and coordinating support to accidents, incidents, emergencies, service disruptions, or customer situations. Communicates information about delays or detours to the Information Center. Maintains timely, accurate logs, road calls, service interruptions, bus changes, and other reports, and ensures a smooth transition to the next shift. 10. Treats all information in a confidential manner, diligent to the privacy of all employees of GLTC. 11. Cooperatively and efficiently performs related tasks and duties as required. Knowledge, Skills, and Abilities: · Thorough knowledge of transit services, routes, and time schedules. · Experience in a labor/union environment. · Ability to establish and maintain effective working relationships with others. · Ability to communicate effectively orally and in writing; including providing guidance and instruction to subordinates. · Must possess a valid Commercial Virginia Driver’s License and an acceptable driving record throughout employment. · Ability to make independent decisions within the scope of responsibility. · Excellent customer relations and employee motiva…

View the full posting and apply