Transportation Solutions Manager - Mexico & Puerto Rico

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Drives profitable growth and customer acquisition specifically for Mexico and Puerto Rico markets. Serves as the subject matter expert for these markets, partnering with Sales and cross-functional teams to identify customer needs, develop value-based transportation solutions, and support execution. Supports both Saia Logistics and Saia LTL by expanding market share, revenue, customer adoption, and profitability. Major Tasks and Responsibilities Partners with Sales to identify, develop, and close new business opportunities for Mexico and Puerto Rico. Develops and executes growth strategies focused on target customers, industries, regions, trade lanes, and service capabilities within Mexico and Puerto Rico. Supports customer discovery, strategic sales calls, solution presentations, opportunity qualification, and progression through the sales process. Assesses customer transportation and supply chain requirements and collaborates on solution design, pricing, proposals, and business cases that improve cost, service, transit performance, and overall customer value. Develops and maintains strong relationships with customers, carriers, customs brokers, interline partners, and other service providers supporting Mexico and Puerto Rico transportation. Collaborates with Operations, Pricing, Technology, Customer Service, Sales, carriers, and service providers to support implementation, service execution, issue resolution, and customer satisfaction. Serves as the internal and external subject matter expert on Mexico cross-border and Puerto Rico offshore transportation , including service capabilities, trade lanes, customs and documentation requirements, carrier networks, market conditions, competitive offerings, and emerging customer needs. Partners with Marketing and Sales Enablement to develop market-specific sales tools, customer materials, value messaging, training, and field support to increase awareness and adoption of Mexico and Puerto Rico services. Monitors pipeline activity, conversion, revenue, profitability, market share, and service performance for Mexico and Puerto Rico to identify growth opportunities and corrective actions. Provides ongoing education and support to the Sales organization to strengthen opportunity identification, customer conversations, and solution selling within Mexico and Puerto Rico. Minimum Qualifications Must be at least 18 years of age. High school diploma or GED. Authorized to work in the United States. Preferred Qualifications Bachelor’s degree in business, logistics, supply chain, transportation, or a related field. 5+ years of relevant sales, business development, transportation, or logistics experience, preferably with demonstrated success in Mexico cross-border and/or Puerto Rico offshore transportation . Working knowledge of Mexico cross-border transportation, including customs processes, documentation, border operations, carrier networks, service requirements, and trade-lane dynamics. Working knowledge of Puerto Rico offshore transportation, including ocean/intermodal service models, documentation requirements, carrier and port networks, transit considerations, and market dynamics. Understanding of LTL and logistics solutions and how they integrate with Mexico cross-border and Puerto Rico offshore services. Strong consultative selling, business development, negotiation, strategic planning, presentation, training, and relationship-management skills. Ability to evaluate complex customer transportation needs, …

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