Transportation Service Coordinator

Job Summary Ayala Transport LLC is seeking a dependable, organized, and customer-focused Transportation Service Coordinator to support daily transportation services and ensure smooth coordination between customers, drivers, and operations staff. This position involves managing transportation requests, coordinating trip schedules, communicating service updates, monitoring daily assignments, and maintaining accurate records. The ideal candidate has strong communication skills, excellent time-management abilities, and a professional approach to customer service. Key Responsibilities Coordinate daily transportation requests, reservations, and service schedules. Arrange passenger pickup and drop-off times according to customer requirements. Communicate trip details, routes, and schedule updates to drivers. Confirm transportation appointments and provide customers with service information. Monitor scheduled trips and assist with resolving delays or scheduling conflicts. Maintain accurate customer information, trip logs, and transportation records. Respond to phone calls, emails, and customer inquiries professionally. Coordinate with drivers and operations personnel to support timely transportation services. Assist customers with routine service concerns and communicate issues to supervisors. Track vehicle availability and report maintenance or operational concerns. Prepare daily scheduling reports and other administrative documentation. Help organize changes to transportation arrangements when unexpected situations arise. Follow company policies, customer service standards, and workplace safety procedures. Requirements and Qualifications High school diploma or equivalent preferred. Previous experience in transportation, dispatching, logistics, or customer service is an advantage. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Basic computer skills and familiarity with scheduling software. Ability to multitask and manage changing schedules. Strong problem-solving and customer service skills. Professional, dependable, and detail-oriented attitude. Ability to work independently and collaboratively with a team. Flexibility to work scheduled shifts, including weekends when required. Valid driver's license may be required if driving duties are assigned. Work Environment This position involves working in a transportation service environment with regular communication between customers, drivers, and operations staff. Daily activities may include managing reservations, updating schedules, responding to service requests, and coordinating transportation arrangements. Employees should be comfortable working in a fast-paced environment where accuracy, organization, and timely communication are important. What We Offer On-the-job training and professional development opportunities. Supportive and collaborative team environment. Opportunities to develop transportation coordination and customer service skills. Opportunities for career growth within transportation operations. Compensation based on experience, qualifications, and company policy. Additional benefits may be available according to company policy and eligibility. How to Apply Interested candidates are encouraged to submit an application with an updated resume outlining relevant experience, skills, and availability. Applicants who are organized, dependable, and committed to providing quality transportation support are welcome to apply. Join Ayala Transport LLC as a Transportation Service Coordinator and help deliver organized, reliable, and professional transportation services. Pay: $18.00 - $22.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Parental leave Relocation assistance Retirement plan Tuition reimbursement Vision insurance Work Location: In person

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