Transportation Service Assistant

Job Summary Federated Transportation Services is seeking a dependable, organized, and customer-focused Transportation Service Assistant to support daily transportation operations and help ensure reliable service for passengers and clients. This position involves assisting with transportation scheduling, coordinating trip details, communicating with customers and drivers, maintaining service records, and supporting general transportation activities. The ideal candidate is professional, punctual, and capable of handling multiple responsibilities in a fast-paced environment. Key Responsibilities Assist with coordinating daily transportation schedules and service assignments. Help organize passenger pickup and drop-off arrangements. Communicate with customers regarding reservations, transportation requests, and schedule updates. Coordinate with drivers and operations staff to support timely transportation services. Assist with confirming appointments, trip details, and service requirements. Monitor transportation schedules and report delays or service disruptions. Help passengers with boarding and general travel-related assistance when needed. Maintain accurate trip records, service documentation, and customer information. Assist with answering phone calls and responding to transportation inquiries. Help ensure vehicles and transportation equipment are clean and properly prepared. Report customer concerns, vehicle issues, and operational problems to supervisors. Follow company policies, customer service standards, and workplace safety procedures. Requirements and Qualifications High school diploma or equivalent preferred. Previous experience in transportation, logistics, hospitality, or customer service is an advantage. Strong verbal and written communication skills. Good organizational and time-management abilities. Professional, friendly, and customer-oriented attitude. Ability to multitask and work effectively with drivers and team members. Dependable, punctual, and detail-oriented. Basic computer and scheduling skills preferred. Flexibility to work scheduled shifts, including weekends when required. Valid driver's license may be required if driving responsibilities are assigned. Work Environment This position involves working in a transportation service environment and may include office coordination, customer communication, passenger assistance, and occasional field support. Employees should be comfortable managing schedules, communicating with drivers, and responding professionally to changing service needs. What We Offer On-the-job training and practical transportation experience. Supportive and collaborative work environment. Opportunities to develop customer service and transportation coordination skills. Opportunities for professional growth within transportation operations. Compensation based on experience, qualifications, and company policy. Additional benefits may be available according to company policy and eligibility. How to Apply Interested candidates are encouraged to submit an application with an updated resume outlining relevant experience, skills, and availability. Applicants who are dependable, organized, and committed to providing quality transportation support are welcome to apply. Join Federated Transportation Services as a Transportation Service Assistant and help deliver organized, reliable, and professional transportation services. Pay: $17.00 - $22.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Parental leave Relocation assistance Retirement plan Tuition reimbursement Work Location: In person

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