Transportation Program Manager 2 - HYBRID (Seattle, WA)

Job Description At Nordstrom, our Supply Chain teams play a critical role in delivering exceptional customer experiences across every channel. We're looking for a Transportation Program Manager 2 to own the development, deployment, and continuous optimization of Last-Mile delivery programs across our omni-channel supply chain network. In this role, you'll be responsible for driving end-to-end delivery of tools, processes, and program enhancements that improve how orders move from Fulfillment Centers and Stores to customers' doorsteps — balancing speed, service, cost, and operational efficiency. You'll partner closely with Fulfillment Center Operations, Stores, Last-Mile program management teams, and third-party carrier partners to translate customer and operational needs into scalable solutions and ensure successful adoption across the network. This is a highly cross-functional role that requires strong program execution, operational understanding, and data-informed decision-making. Success in this role requires comfort operating in ambiguity, aligning stakeholders on trade-offs, and consistently delivering measurable outcomes in a fast-paced environment. This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position. A day in the life… Own the delivery and ongoing improvement of Last-Mile delivery programs that directly impact customer experience and operational performance Lead end-to-end programs from problem definition through deployment, stabilization, and ongoing optimization Serve as the connective tissue between Fulfillment Centers, Stores, and Last-Mile program teams to define optimal delivery processes and performance expectations Analyze third-party carrier performance and cost-efficiency initiatives, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality Use SQL and self-service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritize opportunities Communicate performance insights, trade-offs, risks, and recommendations across cross-functional stakeholders and leadership Coordinate dependencies, manage risks, and ensure alignment across Fulfillment Center, Store, and carrier initiatives Continuously identify opportunities to streamline operations, drive adoption and change management for new tools and processes, and enhance the Last-Mile customer experience You own this if you have… Bachelor's degree in Business, Supply Chain, Transportation, Engineering, or a related field (Graduate degree or MBA a plus) 5+ years of experience in program management, transportation/logistics, or supply chain roles Experience owning delivery of cross-functional initiatives involving Fulfillment, Stores, and/or external carrier partners Familiarity with SQL and comfort performing self-service analysis to inform decisions and validate assumptions Strong analytical and quantitative skills, with the ability to use data and metrics to support trade-offs and recommendations Knowledge of supply chain and Last-Mile transportation operations Demonstrated ability to operate effectively in ambiguous environments and independently define problems and solutions Strong stakeholder management, teamwork, and influencing/negotiating skills Ability to manage multiple priorities and drive execution in a fast-paced, dynamic environment Excellent verbal and written communication skills, including the ability to clearly explain complex concepts Strong business acumen with a focus on measurable outcomes and operational impact Collaborative, engaging, and energized by solving complex problems Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be di…

View the full posting and apply