Transportation Planner II

Department: Transportation Department Salary: $77,358.00 - $111,201.54 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The Charlotte Department of Transportation (CDOT) is seeking a Transportation Planner to lead and advance the city’s Shared Micromobility Program within the department's Mobility Planning Division. This position leads city oversight and administration of Charlotte’s permitted, privately operated dockless e-scooter and e-bike program, including operator compliance, program evaluation, policy development, and coordination of parking infrastructure. Working closely with staff across the city and external partners, the selected candidate will lead policy and program development for shared micromobility, conduct GIS and data analysis, assist with communications and stakeholder engagement, and lead planning and implementation of micromobility parking corrals. Shared micromobility is an important component of Charlotte’s vision of safe and equitable mobility as outlined in the city’s adopted Strategic Mobility Plan (SMP) and Charlotte’s commitment to Vision Zero. CDOT is seeking a dedicated team member who has planning and implementation experience related to active transportation and who will champion the benefits of a program serving nearly one million trips each year for users of electric bicycles and scooters in the Queen City. MAJOR DUTIES AND RESPONSIBILITIES: Shared Mobility Program Administration Serve as the primary City point of contact for permitted shared mobility operators, maintaining regular communication and working relationships with private partners. Monitor operator compliance through data review, field observations, and complaint tracking; document deficiencies, coordinate corrective actions, and recommend further action under permit requirements when needed. Coordinate with operators on special events and operational needs. Manage updates to permit requirements and program rules. Manage and track invoicing, program revenue, and required operator reporting. Coordinate operators’ permit applications and renewals; review required documentation and maintain program records in collaboration with appropriate city staff. Policy & Program Development Develop and implement new policies and programs to improve the effectiveness and utilization of shared micromobility in Charlotte. Manage and analyze operator data, GIS information, field observations, and public feedback to evaluate ridership, device availability, parking compliance, equitable access, and progress toward program goals. Coordinate with operators, software vendors, and city technology staff to address data quality, reporting, and appropriate handling of program data. Prepare periodic performance summaries, maps, presentations, and recommendations to inform program improvements and communicate results to city leadership and stakeholders. Identify opportunities to: Improve vehicle distribution, availability, and accessibility throughout the community. Improve parking and vehicle management. Expand access to shared micromobility. Reduce costs to city administration and to end users to improve program efficiency. Communications & Stak…

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