Transportation Operations Manager

Who We Are Spirit Express Transport is a fuel transportation and supply company headquartered in Chattanooga, Tennessee. Our team is focused on growing within the Tennessee Valley and into Middle Georgia, stetching from Knoxville, TN to Macon, GA. Position Summary The Transportation Operations Manager will lead daily transportation execution, develop dispatch and driver teams, strengthen customer service, improve operational performance, and support growth initiatives across the business. The role is expected to spend approximately 40% of its time supporting petroleum dispatch execution and 60% leading people, customer service, operational improvement, and management responsibilities. The successful candidate will oversee dispatch personnel, drivers at the dispatch level, and customer service functions. Primary Responsibilities Operations Leadership Lead the daily execution of safe, efficient, and dependable transportation operations. Support regular dispatch coverage while maintaining a broader focus on team leadership and operational performance. Monitor execution, anticipate service risks, and resolve disruptions, inefficiencies, and resource constraints. Coordinate available drivers, equipment, schedules, and customer requirements to meet service commitments. Serve as the primary escalation point for routine operating issues. Participate in driver hiring with leadership guidance and support onboarding, development, retention, discipline, and routine termination decisions. Dispatcher Leadership and Development Lead, coach, and develop dispatch personnel. Establish clear expectations, operating standards, and accountability within the dispatch function. Improve consistency in load planning, communication, follow-through, and service execution. Promote effective collaboration among dispatch, drivers, customer service, and company leadership. Identify individual and team development needs and provide ongoing coaching. Customer Service and Relationship Management Ensure customers receive responsive, professional, and consistent service. Act as an escalation point for customer concerns and operational issues. Communicate proactively when service disruptions occur and lead appropriate service-recovery efforts. Build and maintain strong customer relationships. Use recurring customer issues and feedback to improve operating practices. Driver Management and Accountability Provide day-to-day leadership and coaching to drivers at the dispatch level. Build productive driver relationships grounded in trust, professionalism, and accountability. Address routine performance, attendance, communication, and conduct concerns promptly. Manage driver schedules, time-off requests, coverage, and operational assignments. Atlanta Market Support Travel to Atlanta occasionally to support operational and relationship-building efforts. Develop strong relationships with Atlanta-based drivers and customers. Support Atlanta-area recruiting and retention efforts. Qualifications Required Strong leadership, communication, judgment, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, time-sensitive transportation environment. Ability to work effectively with drivers, dispatchers, customers, and leadership. Strong organizational skills, follow-through, and attention to detail. Ability to make sound decisions under pressure and take ownership of results. Commitment to customer service, safety, accountability, and continuous improvement. High school diploma or equivalent. Ability to satisfy company background and drug-screening requirements. Preferred Transportation, logistics, dispatch, or fleet-management experience. Experience supervising or leading employees. Petroleum, tank-truck, fuel-delivery, or bulk-logistics experience. Knowledge of DOT and hours-of-service requirements. Experience with customer relationship management and service recovery. Experience leading process or operational improvement initiatives. Ideal Candidate…

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