Transportation Operations Associate

Job Summary Bluegrass Executive Transportation & Bourbon Tours is seeking a dependable, organized, and customer-focused Transportation Operations Associate to support daily transportation operations and coordinate executive transportation and tour services. The ideal candidate has strong communication skills, excellent organizational abilities, and the ability to manage scheduling details while maintaining professional customer service standards. In this role, you will assist with coordinating transportation schedules, organizing tour reservations, communicating with drivers and customers, monitoring trip arrangements, and maintaining accurate operational records. Your work will help ensure that transportation and tour services are delivered efficiently, safely, and professionally. Key Responsibilities Assist with coordinating daily transportation operations and scheduled services. Organize pickup and drop-off schedules for executive transportation and group tours. Help coordinate bourbon tour reservations, transportation arrangements, and customer requests. Communicate trip schedules, route information, and service updates to drivers and team members. Confirm reservation details, passenger counts, pickup locations, and special service instructions. Monitor transportation schedules and report delays or changes to the appropriate team members. Respond to customer inquiries regarding reservations, transportation arrangements, and tour schedules. Maintain accurate trip records, reservation information, and operational documentation. Assist with assigning vehicles and coordinating driver availability. Help prepare daily schedules, dispatch information, and transportation reports. Communicate customer preferences and special requests to drivers and operations staff. Coordinate with internal team members to resolve scheduling conflicts and service issues. Report vehicle maintenance, cleanliness, or safety concerns to supervisors. Assist with administrative tasks, including data entry, document organization, and service tracking. Maintain professional communication with customers, drivers, and business partners. Follow company policies, transportation safety procedures, and customer service standards. Requirements and Qualifications Previous experience in transportation, logistics, dispatch, hospitality, or customer service is preferred but not required. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Basic computer skills and familiarity with email, spreadsheets, and scheduling systems. Ability to coordinate multiple reservations and transportation requests. Strong attention to detail and accurate recordkeeping skills. Professional, courteous, and customer-focused attitude. Dependable, punctual, and willing to learn. Ability to work independently and collaboratively with a team. Flexibility to work weekends, holidays, or adjusted schedules when required. Valid driver's license may be required depending on assigned responsibilities. Work Environment This position involves working in a transportation and hospitality operations environment. Daily responsibilities may include coordinating executive transportation, organizing tour schedules, communicating with drivers, assisting customers with reservations, and maintaining operational records. Employees may work in an office setting and occasionally assist with field coordination during busy service periods. What We Offer Opportunities to gain practical transportation and hospitality operations experience. On-the-job training based on company procedures. A professional and collaborative team environment. Opportunities to develop scheduling, coordination, and customer service skills. Exposure to executive transportation and organized tour operations. Compensation based on experience, qualifications, and company policy. Additional benefits may be available according to company policy and eligibility. How to Apply Interested candidates…

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