Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.
LMR VISION
Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
SUMMARY
The Operations Manager for Transportation is an integral member of the Outpost Management team, working alongside the Operations Manager for Front Desk, the Operations Manager for Retail, the Operations Manager for Activities, and the Operations Manager for Community Engagement & Sustainability. Together, the Outpost Managers operate as a unified leadership team—each fully capable of addressing guest needs and ensuring seamless service without deferring to another department, covering all areas of Front Desk, Retail, and Activities. This shared responsibility creates an environment where all Outpost employees are empowered to step in, assist guests directly, and deliver a consistent, elevated level of hospitality.
The Operations Manager for Transportation specifically oversees the Ranch’s transportation operations with guest service at the forefront, leading the driver team and coordinating vehicle logistics to ensure safe, efficient, and timely service for guests and employees alike. The ideal candidate brings organizational expertise, aptitude for elevated hospitality, and a hands-on leadership style that balances guest satisfaction with operational excellence. They thrive in a collaborative, guest-focused environment and embody the Ranch’s culture of proactive service, attention to detail, and cross-departmental teamwork.
ESSENTIAL DUTIES & RESPONSIBILITIES
Outpost-Wide Responsibilities (80%)
- Serve as a co-manager of the Outpost alongside other Outpost Managers, ensuring all guest needs are addressed promptly by any Outpost employee, without deferring or redirecting unnecessarily.
- Lead by example in fostering a culture of hospitality, positivity, and cross-departmental collaboration across the Ranch.
- Provide guidance and support to Outpost staff, ensuring consistent service standards and teamwork in guest interactions.
- Ensure your team is trained and responsible for assisting with the coordination and check-in of sleigh ride dinner guests, creating a warm welcome and seamless start to their evening experience.
- Collaborate closely with Food & Beverage, Maintenance, Horse Program, and Housekeeping leadership to resolve guest needs, coordinate operations, and maintain property-wide service excellence.
- Be proactive in observing the overall cleanliness and upkeep of the Ranch, addressing or escalating details such as stocked firewood, tidied outdoor spaces, and snow removal at guest-facing areas.
- Support the Outpost team in daily operations, including guest check-ins, problem resolution, and service recovery.
Transportation-Specific Responsibilities (20%)
- Oversee all aspects of Ranch transportation services, ensuring safe, timely, and efficient guest and employee travel.
- Recruit, train, schedule, and manage a team of drivers, fostering professionalism, reliability, and hospitality in every interaction.
- Coordinate vehicle assignments, ensuring proper usage, maintenance, and readiness of the fleet.
- Monitor and enforce safety protocols, compliance with driving regulations, and adherence to Ranch standards.
- Troubleshoot and resolve transportation challenges in real time, maintaining clear communication with drivers, guests, and other managers.
- Develop and maintain logs, records, and tracking systems for vehicle usage, repairs, and driver schedules.
- Collaborate with the Maintenance team to ensure preventive and corrective vehicle maintenance is completed on schedule.
- Analyze transportation operations and data to improve efficiency, reliability, and guest satisfaction.
LEADERSHIP EXPECTATIONS
As a Manager of the Ranch, this position is expected to embody the following values:
- Lead by Example — Model professionalism, respect, humility, and integrity in all settings.
- Foster a Positive Culture — Build collaboration across departments, celebrate contributions, and reject gossip or divisive behavior.
- Practice Exceptional Hospitality — Extend thoughtfulness and care to both guests and employees; ensure decisions benefit the Ranch as a whole.
- Accountability & Ownership — Take responsibility for mistakes, focus on solutions, and eliminate the “that’s not my job” mentality.
- Initiative & Decision-Making — Use authority with confidence, avoid silos, and make decisions with awareness of their effect on the Ranch and guest experience.
- Communication & Collaboration — Share information across all Ranch departments, maintain confidentiality when required, and practice transparency to build trust. Consult HR and the Employee Handbook when disciplinary action or policy questions arise.
- Accessibility & Presence — Be available to your team for questions and support. If you are unavailable, communicate in advance and ensure coverage or points of contact are in place so your team is not left without direction. Approachability and presence build trust and continuity.
- Respect the Chain of Command — Support decisions made by senior leadership, communicate them clearly to teams, and model alignment. Feedback and questions should be raised through proper channels with respect.
- Professional Conduct On & Off Duty — Maintain sound judgment and professionalism in all settings; remember your words and actions always reflect on you as a leader and on the Ranch.
QUALIFICATIONS
- Minimum 2 years of experience in transportation, logistics, or hospitality leadership.
- Strong organizational and time-management skills with the ability to multitask effectively in a dynamic environment.
- Proven leadership skills with experience supervising and training teams.
- Excellent communication abilities—professional, clear, and solution-oriented.
- Knowledge of vehicle maintenance schedules, fleet management, and transportation safety regulations.
- Ability to make quick, effective decisions while maintaining composure under pressure.
- Valid driver’s license with clean driving record; CDL preferred but not required.
- Comfortable driving in mountain terrain, snow, and icy conditions.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
- Fast-paced hospitality environment requiring flexibility and adaptability.
- Frequent driving in varying weather and terrain conditions.
- Must be able to sit for extended periods while driving, as well as stand, walk, bend, and lift up to 50 lbs as needed.
- Regular weekend, evening, and holiday work required during peak seasons.
- Frequent collaboration with multiple departments across the Ranch to ensure seamless operations and guest satisfaction.
- Valid driver’s license with a clean driving record is required; must be comfortable driving in snow and icy conditions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.