Transportation Manager

About the position
The Transportation Manager oversees daily delivery operations, ensuring efficient routing, excellent customer service, and compliance with company policies. The role manages driver schedules, customer requests, and routing strategies while minimizing overtime and maximizing delivery performance. It also leads transportation staff, coordinates fleet readiness and safety complian
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ce, responds to operational incidents, and drives continuous improvement.
Responsibilities
• Manage driver assignments, route execution, staffing, and dispatch to meet delivery schedules and customer requirements.
• Monitor driver hours, overtime, staffing levels, and transportation cost per case; adjust schedules and route coverage to improve productivity.
• Work with routers and dispatchers to improve route efficiency, coordinate second runs, and resolve missed deliveries, callouts, and priority orders.
• Lead supervisors, transportation leads, dispatchers, and drivers; establish expectations, coach employees, and hold them accountable for performance.
• Oversee driver onboarding, road tests, defensive driving, delivery procedures, equipment operation, and ongoing safety training.
• Maintain readiness for applicable DOT and FMCSA requirements, inspections, driver qualification records, and company safety standards in coordination with compliance personnel.
• Coordinate preventive maintenance and repairs, review vehicle inspection reports, and ensure trucks and delivery equipment are ready for service.
• Use company systems to monitor routes, safety events, attendance, maintenance, and operational performance.
• Partner with sales, customer service, and warehouse leadership to resolve delivery concerns and improve customer experience.
• Ensure drivers verify product quality and order accuracy, follow customer delivery instructions, complete required documentation, and handle products properly.
• Oversee fuel card accountability, fuel usage, vehicle assignments, and distribution of driver equipment.
• Respond to accidents, breakdowns, service interruptions, and safety concerns; document incidents and implement corrective actions.
• Review performance trends, identify operational gaps, and implement procedures to improve safety, service, and financial results.
• Conduct route evaluations and provide emergency delivery coverage when qualified and needed.
Requirements
• At least five years of transportation or delivery operations experience, including supervisory or management responsibilities.
• Working knowledge of fleet operations, route planning, driver safety, and applicable transportation regulations.
• Demonstrated ability to manage labor budgets, control overtime, and interpret operational and financial reports.
• Strong leadership, communication, problem-solving, and organizational skills.
• Proficiency with transportation management systems, telematics, timekeeping software, and Microsoft Office.
• Valid driver’s license and acceptable driving record; appropriate license required for any vehicles operated.
• Ability to work in a fast-paced environment and handle urgent tasks.
• Proficient in route planning software (e.g., Omnitracs) and MS Office Suite.
• Frequent moving of product up to 50 pounds during the shift.
• Ability to climb on and off the box of the truck.
• Frequent bending, squatting, pushing, and pulling.
• Ability to work in a cold storage environment and in extreme weather conditions, including hot weather, rain, and extreme cold temperatures.
Nice-to-haves
• Experience in produce, foodservice distribution, refrigerated delivery, or a similar high-volume environment.
• Bachelor’s degree in transportation, logistics, supply chain management, or a related field; equivalent experience considered.
• Bilingual proficiency in English and Spanish.
• Knowledge of DOT regulations and safety compliance.
• Familiarity with transportation cost control and overtime management.
Benefits
• Health insurance
• 401(k)
• Paid t

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