transportation dispatcher ( ON SITE )

Company Description FreightLine Carrier Systems is a transportation and logistics company focused on reliable, efficient freight movement and high-quality service. The organization supports customers across diverse industries, coordinating shipments and optimizing routes to meet time-sensitive delivery needs. Team members work in a fast-paced environment where accuracy, communication, and collaboration are highly valued. FreightLine Carrier Systems invests in operational tools and processes to help staff perform effectively and provide consistent customer satisfaction. Role Description The Transportation Dispatcher is a full-time, on-site role based in Collierville, TN. This role coordinates daily freight operations, including assigning drivers to loads, managing schedules, and monitoring the status of shipments. The dispatcher communicates with drivers, customers, and internal teams to resolve issues, update delivery timelines, and ensure accurate information flow. Responsibilities include answering inbound calls, handling service inquiries, documenting trip details, and using dispatch software to track and adjust routes. The role requires strong attention to detail, prompt decision-making, and a commitment to maintaining safe, efficient, and customer-focused operations. Qualifications Strong communication and phone etiquette skills, with the ability to interact clearly and professionally with drivers, customers, and team members. Experience with dispatching or transportation coordination, including managing routes, schedules, and real-time updates. Customer service and customer satisfaction skills, with a focus on responsiveness, problem-solving, and follow-through. Ability to work on-site in Collierville, TN, and manage multiple tasks in a fast-paced environment. Basic proficiency with dispatch or logistics software, and comfort using computer-based tools for data entry and tracking. Strong organizational skills, attention to detail, and the ability to prioritize under time constraints. High school diploma or equivalent; prior experience in transportation, logistics, or a related field is preferred. Willingness to work flexible hours when needed to support operational demands.

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