Transportation Dispatcher

DIVISION: Operations GRADE: 12 DEPARTMENT: Transportation Department WORK DAY: 240 REPORTS TO: Assistant Director of Transportation FLSA STATUS: Non Exempt JOB CLASS: 4642 GROUP: Classified POSITION SUMMARY The Transportation Dispatcher supports the student transportation services by handling service requests for both routine and emergency maintenance. This role is responsible for keeping department records up to required standards and coordinating various projects to ensure smooth operations. MINIMUM REQUIREMENTS EDUCATION: High school diploma or GED equivalent CERTIFICATION/LICENSE: Valid Georgia CDL Class B Driver’s License with P & S Endorsements Valid Georgia Driver’s License Criminal Justice Fingerprint Background Clearance State Department of Education medical examination WORK EXPERIENCE: One (1) year experience in technology application KNOWLEDGE, SKILLS, & ABILITIES Skills-based Competencies Required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating two-way radio and county emergency radio; operating standard office equipment including pertinent software applications; performing standard clerical procedures; and preparing and maintaining accurate records. Knowledge-based Competencies Required to perform basic math, including calculations using fractions, percentages, and/or ratios; understand written procedures, write routine documents, and speak clearly; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: pertinent department policies and procedures; office practices and procedures; and concepts of grammar and punctuation. Ability-based Competencies Required to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and consider a number of factors when using equipment. Flexibility is required to work with others in a variety of circumstances; work with data utilizing specific, defined processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is limited. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; meeting deadlines and schedules; setting priorities; working with detailed information/data; and working with frequent interruptions. ESSENTIAL DUTIES (Generally ranges from 5-10 bullet points) Collaborates with staff to develop routes, schedules, and driver training to determine equipment and driver needs. Compiles data (incident reports, inspections, mileage, student counts) to create reports and meet regulatory requirements. Informs school personnel and parents about rules, regulations, and laws to ensure proper follow-up. Maintains records (mileage logs, service schedules, DMV requirements) to prioritize maintenance and avoid disruptions. Attends meetings, training sessions, and workshops to gather and share information needed for job performance. Processes materials (service orders, route changes) to update information, authorize actions, and comply with regulations. Recommends policies and actions (boundary changes, staffing needs) to improve student transportation services. Communicates with students, parents, and staff about stop locations, schedules, and state policies to provide necessary information. Responds to injuries and accidents, following policies and guidelines, while providing excellent customer service. Performs other related duties as assigned for the purpose of ensuring…

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