Transportation Dispatcher

Transportation Dispatcher Location: Kansas City, Missouri Work model: On-site Employment: Full-time, hourly and overtime eligible Base pay: $24–$28 per hour Evening differential: Additional $2 per hour after 6:00 p.m. Regular schedule: Tuesday–Friday, 1:30 p.m.–12:00 a.m. About the role Red Pin Freight is looking for a Transportation Dispatcher to support drivers and keep afternoon and evening deliveries running on schedule. You’ll monitor active routes, communicate with drivers and customers, respond to delays, and prepare a clear handoff for the overnight team. A typical shift covers approximately 25–35 drivers with support from another dispatcher. Previous dispatch experience is helpful but not required. Candidates with experience in customer service, warehouses, delivery operations, hospitality, or other time-sensitive environments are encouraged to apply. What you’ll do Confirm driver assignments, pickup information, and delivery requirements. Monitor active routes through the transportation-management system. Communicate schedule changes, delays, and updated instructions to drivers. Notify customers when arrival times change. Help resolve missed appointments, breakdowns, rejected loads, and route disruptions. Review driver hours and escalate possible hours-of-service issues. Record status updates, customer communication, and incident details. Coordinate with maintenance, warehouse, and customer-service teams. Prepare an accurate shift report for the overnight dispatcher. Escalate safety concerns according to company procedures. Dispatchers do not drive trucks, load freight, or perform unpaid work outside scheduled shifts. What we’re looking for At least one year of customer service, transportation, warehouse, delivery, or administrative experience. Clear and confident phone communication. Ability to prioritize several changing situations without losing important details. Basic computer skills and comfort learning dispatch software. Professional judgment when communicating with drivers and customers. Reliable attendance for a fixed evening schedule. A high school diploma or GED. A CDL and college degree are not required. Experience with transportation-management systems, electronic logs, or commercial delivery operations is helpful but optional. Schedule and training The permanent schedule is four 10-hour shifts, Tuesday through Friday, from 1:30 p.m.–12:00 a.m., including a 30-minute unpaid meal break. The first four weeks of training take place Monday through Friday from 8:00 a.m.–4:30 p.m. After training, the employee moves to the permanent evening schedule. Hours worked after 6:00 p.m. receive an additional $2 per hour. Approved time beyond 40 hours per week is paid at 1.5 times the employee’s regular rate. Because freight operations continue on holidays, dispatchers normally work one major holiday per year. Holiday hours are paid at double time, and the employee receives another paid day off. Benefits Medical, dental, and vision insurance. 401(k) plan with a 5% company match. 16 days of paid time off during the first year. Paid sick leave. Nine paid holidays or an alternative paid day off. Annual performance bonus of up to 5%. Paid parental leave. Employer-paid life and disability insurance. Company-provided headset and workstation equipment. Meal allowance for evening shifts. Tuition reimbursement of up to $2,500 per year. Development paths into route planning, safety, customer operations, or fleet supervision. Pay: $24.00 - $28.00 per hour Expected hours: 40.0 per week Work Location: In person

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