Transportation Cordinator
Metro Supply Chain Group Inc.JOB SUMMARY
Takes care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner. Responsibilities also include answering the phone, and other clerical duties requested by the supervisor.
SHIFT:
Tuesday to Saturday 7:00am-3:30pm
major duties and responsibilities:
• Route distr
...
ibution and support to delivery drivers on the road (monitoring).
• Follow up on orders and notify the customer of any activity related to their merchandise.
• Correct inventory errors and communicate daily with the client and the operations team to address various issues. Provide proof of shipment to the customer if required.
• Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system.
• Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
• Prepare various reports for the management team
• Control all documents associated with orders.
• Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives.
• Participate in the implementation of work procedures developed jointly with operations, transport, and customer service.
• Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well.
• Monitor productivity levels of operations and communicate problems to supervisor.
• Train staff, when necessary, on procedures, policies, and special projects.
• Promote a clean, safe, and positive work environment
• Other duties as required
EDUCATION/EXPERIENCE:
• Completion of secondary school or college or equivalent business administration experience is preferred.
• Related logistics experience would be an asset.
core competencies:
• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy
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