Transportation Coordinator - Customer Support (Full Time)

Be the Driving Force Behind Canada's Grocery Supply!

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Join our innovative, fast-paced distribution centres and help deliver essential products to over 1,600 stores. With flexible schedules and a strong commitment to health and safety, you’ll play a vital role in keeping Canadians stocked with what they need most.

Ready to start fresh? 

Here’s where you’ll have an impact:  

• Collaborate with operations, dispatch and load planning teams to ensure loads are scheduled and prepared for on-time shipment
• Respond to and ensure customer issues and discrepancies related to deliveries are handled in a professional and timely manner
• Field phone calls from stores, investigate issues using site’s systems and resources and provide feedback to stores
• Contact customers when RSC or transport issues arise
• Support re-delivery efforts liaising with Store Ops representatives and East Customer Service while considering cost
• Review store feedback reporting, align on results and develop summary reporting for on-site management
• Serve as the first point of contact for stores and triage concerns to the correct departments to support
• Maintain a clean and safe work environment
• Participate in KPI and Process improvement forums and discussions
• Drive innovation and change management with a focus on store execution, cost control and safety
• Compliance with all Company food safety standards, guidelines and procedures

What you bring to the table:  

• Interpersonal Skills
• Job Knowledge
• Decision Making/Problem Solving
• Patience and experience dealing with difficult people

Educational and Working Experience: 

Required:

• Minimum one year experience in customer service
• Experience working in a fast paced environment with competing priorities

Preferred:

• Bachelors Degree/Certificate in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience

Technical Skills Required:

• Proficient in use of Microsoft Office Suite
• Good communication skills (both oral and written)
• Mastery of the English language
• Demonstrated successful ability working with cross-functional teams
• Planning and organizing skills
• Strong teamwork and interpersonal skills
• Excellent judgement and decision making skills

Working Conditions 

• RSC environment
• Ability to stand and walk for long periods of time 
• Possible exposure to extreme temperatures 
• Various shifts 

#RSCON

Learn more about our story and culture:

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.