Transportation Coordinator

Overview The Recovery Village is seeking a Transportation Coordinator and Assistant Program Manager. The selected candidate will play a vital role in ensuring efficient, reliable, and compliant transportation operations for the Recovery Village residents and our fleet of transport vehicles. In this energetic role, you will coordinate residents transportation to job interviews, employment, medical appointments, court hearings probation/parole meetings, as well as 12 step meetings. The incumbent will be expected to be learn transportation software management that enables efficient tracking, coordination and data analysis of our transportation needs. manage logistics data, and communicate seamlessly with drivers, and internal teams. Your proactive approach will help optimize routes, maintain regulatory compliance, and enhance resident satisfaction. Additionally, the incumbent will be expected to be excellent at muti-tasking, customer service as well as provide some social work type services to residents in need. This position offers an exciting opportunity to contribute to a fast-paced environment while helping those who are in early recovery and make a meaningful difference in their lives. Responsibilities Coordinate daily road transportation operations by scheduling resident transports, dispatching vehicles, and managing resident movements using transportation management systems such as Oracle Transportation Management and Vehicle Dispatch Software. Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and ensure timely deliveries while adhering to DOT regulations. Manage internal communication channels including multi-line phone systems and internal messaging platforms to facilitate dispatching, customer service inquiries, and coordination with third-party logistics providers (3PL). Perform data entry tasks related to transport logs and fleet management records with precision using Microsoft Office applications. Oversee vehicle maintenance, compliance with safety standards, and smooth coordination between residents and drivers. Maintain effective phone call management by handling inquiries professionally with excellent phone etiquette while providing clear information on shipment status or delivery schedules. Analyze transportation data to identify opportunities for efficiency improvements in operations and support ongoing logistics planning initiatives. Qualifications Personal recovery from substance abuse highly preferred. Experience in social services preferred, such as social work or human services. Experience in road transportation operations, logistics coordination, or supply chain management with familiarity in transportation planning tools such as Oracle Transportation Management or Vehicle Dispatch Software. Strong organizational skills with the ability to multitask efficiently across multiple communication channels including multi-line phones and internal messaging systems. Excellent communication skills—both verbal and written—to liaise effectively with drivers, vendors, customers, and internal teams. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with GPS technology, GIS mapping tools, and vehicle dispatch processes to support route optimization. Ability to analyze logistics data for process improvements while maintaining high standards of customer service through professional phone communication. Join us as a Transportation Coordinator where your expertise, passion for recovery, and desire to help others fuels the success of others and the Recovery Village! Pay: $60,000.00 per year Benefits: 401(k) Flexible schedule Health insurance Paid time off Professional development assistance People with a criminal record are encouraged to apply Work Location: In person

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