TRANSPORTATION COORDINATOR

Location: BRF-HEALTH

Department: Health

Summary:

POSITION OVERVIEW

The Transportation Coordinator is responsible for overseeing and coordinating non-emergency patient transportation services for tribal members accessing care through the Nation’s clinics and satellite health offices. This position supervises transportation staff, schedules and coordinates patient transports, and works closely with healthcare providers and departments to ensure patients arrive to appointments safely and on time. The Transportation Coordinator plays a key role in reducing transportation barriers, improving appointment attendance, supporting continuity of care, and enhancing the overall efficiency and effectiveness of the Nation’s healthcare services.

MINIMUM QUALIFICATIONS

EDUCATION:

1. Associates degree required.

2. Bachelor’s degree in health administration, public health, social work, or related field preferred.

ESSENTIAL:

1. HIPAA Privacy and Security training; Medicaid billing certification or demonstrated ForwardHealth billing experience; valid Wisconsin driver’s license and auto insurance.

2. Wisconsin DOJ criminal background check; OIG/SAM exclusion check (monthly ongoing); motor vehicle record (MVR) review at hire and annually.

EXPERIENCE:

1. Minimum two (2) years in Medicaid billing, transportation coordination, tribal health program management, or a closely related field.

2. Experience in non-emergency transport preferred.

3. Experience managing others preferred.

 KNOWLEDGE, SKILLS, ABILITIES REQUIRED

1. Knowledge of patient transportation coordination, scheduling procedures, customer service practices, and healthcare confidentiality requirements.

2. Ability to communicate effectively and professionally with patients, healthcare providers, staff, and community members while maintaining confidentiality and cultural sensitivity.

3. Skill in coordinating schedules, maintaining accurate records, problem-solving, and prioritizing multiple tasks in a fast-paced environment.

4. Ability to supervise staff, monitor transportation operations, and ensure compliance with safety standards, policies, and procedures.

5. Ability to work collaboratively with multiple departments to support efficient clinic operations and continuity of patient care.

6. Ability to provide safe, reliable, and efficient transportation coordination services that improve access to healthcare for tribal members.