Transportation Coordinator

About MTRWESTERN MTRWESTERN is a full-service transportation provider for corporate groups, collegiate and professional sports teams, and private charter clients. Our philosophy: "Transportation is our product, but hospitality is our business." We serve clients from six regional hubs: Seattle, Spokane, Portland, Corvallis, Eugene, and Boise. We're also a leader in sustainable travel. We introduced the first electric vehicle to the Amtrak National Network and launched the nation's first fully electric motorcoach fleet in charter service. Why MTRWESTERN? Strong Culture : Join a close team that works hard together and takes pride in great service. Work-Life Balance : Structured schedules that respect your time outside of work. Strong Foundation of Support : Full training, mentoring and a leadership team that gives regular feedback to help you grow. The Role The Transportation Coordinator connects our sales team with fleet operations. Once a Sales Account Manager books a charter, you take it from there: entering trip details, confirming itineraries with clients, and making sure Dispatch and drivers have what they need for the day of service. You'll also answer inbound calls and emails and build quotes for new clients using our pricing tools. This role is a great fit if you come from busy hospitality, retail, or client services and enjoy fast-paced, detail-heavy work. A typical day: Answering client calls and emails, building quotes, entering trip details for upcoming charters, and confirming final itineraries with Dispatch. What You’ll Do Account handoff: Take booked charters from Sales Account Managers and set them up in our system, ready to operate. Sales support: Handle daily data entry and trip planning so Account Managers can stay focused on clients. Client care: Be the main point of contact for corporate, collegiate, sports, and private charter clients by phone and email. Inbound quotes: Use our pricing tools to quote new trips quickly and accurately. Data entry: Enter trip details, timing, and vehicle requirements accurately every day. Dispatch coordination: Confirm timing and itinerary details with clients so Operations can assign the right vehicle and driver. Driver preparation: Work with Operations to make sure drivers know client expectations, routes, and vehicle setup. Problem solving: Handle last-minute schedule changes and route adjustments as they come up. Teamwork: Take part in training and work closely with sales and dispatch. What We’re Looking For Comfortable with volume: You can handle calls, emails, and data entry at the same time without losing track of details. Fast, accurate typing: You double-check your work, because a single wrong digit affects a live trip, driver, and vehicle. Coachable: You welcome direct, real-time feedback and use it to improve quickly. Hospitality mindset: You stay positive and professional, even with a stressed client or a last-minute change. Experience: 0–2 years in busy hospitality (restaurants, hotels), fast-paced retail, or customer-facing administration. We'll train you on our tools. Remote and Hybrid Details Remote or hybrid: Both options are available, depending on experience and location. You must live in our Washington, Oregon, or Idaho service area. Hybrid staff work from a hub office 3 days a week. We provide: a laptop, monitors, keyboard, headset and cell phone stipend You provide: high-speed internet and a quiet workspace Pay and Benefits $60,000 per year, overtime-eligible Performance Incentives: quarterly bonus based on accuracy and booking support goals. Benefits: Medical, Dental, Vision, PTO, Matching 401K and 8 Paid Holidays MTRWESTERN is an equal opportunity employer. Pay: $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: Hybrid remote in Seattle, WA 98106

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