Transportation Coordinator

Position Title Transportation Coordinator About The Organization Community Caregivers of Greater Derry (CCGD) is a vibrant nonprofit organization dedicated to supporting homebound individuals through a compassionate, volunteer-driven network. Our exceptional team of volunteers empowers clients across Chester, Danville, Derry, Londonderry, Hampstead, Sandown, and Windham to maintain their independence and quality of life within their own homes and communities. Services are provided free of charge and include transportation to medical appointments, light chores, friendly visits, respite care, grocery shopping, home repairs, yard work, and telephone reassurance. Founded in 1988 by visionary community members, CCGD was established to address the need for affordable and accessible volunteer services that were previously unavailable in the area. Today, the program boasts 445 dedicated volunteers who serve 325 clients. Additionally, CCGD operates the Loaner’s Closet for Durable Medical Equipment, launched in 2002, which offers free medical equipment loans to the public and accepts donations of gently used items. Position Summary The Transportation Coordinator is a full-time rolethat blends client services, volunteer management, scheduling, outreach, and administrative responsibilities. This role relies heavily on relationship-building, organization, and independent judgment but also consistent teamwork with other program staff. This position includes recruiting, onboarding, and supervising volunteers to support the agency’s mission of empowering homebound individuals to remain independent in their homes and communities. The coordinator also assesses and screens potential clients, conducts home-intake interviews, coordinates volunteer-client matches, and ensures accurate program documentation. As the primary liaison between clients and volunteers, the coordinator fosters strong relationships and delivers exemplary customer service, ensuring confidentiality and professionalism. This role reports directly to the Executive Director and plays a pivotal part in advancing the agency’s goals. Essential duties and responsibilities KEY RESPONSIBILITIES Coordinate volunteer transportation services for older adults and individuals with disabilities. Conduct client assessments and intake visits to determine eligibility and service needs. Recruit, train, support, and recognize volunteer drivers. Match transportation requests with volunteer availability and ensure effective communication with clients and volunteers. Maintain accurate program records and track service activity. Assist with community outreach, public awareness efforts, and volunteer recruitment initiatives. Collaborate with agency leadership to support program development and organizational goals. General Expectations Uphold and embody the agency’s mission, vision, and values in all aspects of your role. Always represent CCGD with professionalism and positivity. Work independently while actively contributing to Caregivers’ collaborative, team-oriented environment. Attend scheduled staff meetings to support organizational cohesion. Stay informed and maintain a working knowledge of all CCGD programs to ensure comprehensive support. Protect confidentiality and uphold professional boundaries with clients, volunteers, staff, and the agency. Adhere to established policies and procedures while ensuring compliance with all safety requirements. EDUCATIONAL AND EXPERIENCE REQUIREMENTS · Associate degree preferred. Relevant work experience may be substituted for formal education. · Two to four years of experience in customer service, volunteer coordination, case management, healthcare, social services, nonprofit administration, or a related field. General Requirements Must have reliable transportation, a valid driver’s license and meet CCGD’s insurance requirements. Must meet CCGD’s background screening requirements. Skill Requiremen…

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