Transportation Compliance Specialist

Transportation Compliance Specialist Job Description About Apple Express Courier Ltd. Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes, and technology. We create innovative solutions, delivering exceptional value and service quality for the Healthcare, IT, E-commerce, and Logistics sectors across Canada. At Apple Express, we foster a culture built on safety, accountability, inclusion, and continuous improvement. We are committed to maintaining regulatory excellence while supporting operational efficiency and exceptional customer service. Position Summary Apple Express is seeking a Transportation Compliance Specialist to support transportation operations through compliance monitoring, documentation management, service-provider orientation, and the verification of applicable safety, regulatory, and contractual requirements. This role works closely with internal transportation teams and independent contractor service providers to maintain compliance standards, support operational excellence, and ensure required documentation remains accurate and current. The successful candidate will play a key role in compliance verification, field assessments, reporting, and continuous improvement initiatives while fostering professional relationships with transportation service providers. What You'll Do Transportation Compliance & Field Assessments Conduct scheduled field observations and authorized ride-along assessments, where appropriate. Verify compliance with applicable transportation safety regulations, operational standards, and contractual service requirements. Review and document observations related to transportation safety, delivery procedures, and service expectations. Identify potential compliance gaps and communicate findings to the appropriate internal stakeholders. Prepare accurate, objective field assessment reports and supporting documentation. Support continuous improvement initiatives that enhance transportation compliance and service consistency. Compliance Documentation Management Verify and maintain compliance records for independent contractor service providers. Monitor and track required documentation including licences, insurance certificates, vehicle records, and other regulatory requirements. Coordinate requests for updated documentation as required under service agreements. Maintain organized compliance files to support audits, reviews, and regulatory requirements. Identify missing, incomplete, or expired documentation and follow established escalation procedures. Support ongoing service-provider eligibility verification processes. Service Provider Orientation & Information Sharing Coordinate orientation programs for newly engaged independent contractor service providers. Provide information regarding Apple Express service expectations, safety requirements, contractual obligations, and documentation standards. Facilitate awareness of customer requirements, communication protocols, and operational procedures. Maintain records of orientation activities and distributed materials. Support additional training and information sessions when regulations, customer requirements, or service standards change. Service Coordination & Communication Liaise with independent contractors regarding compliance requirements and operational information. Support Transportation teams in coordinating service-provider availability and commitments. Communicate updates related to customer requirements, service specifications, and compliance procedures. Foster professional and respectful communication between service providers and internal operational teams. Direct service-related inquiries to the appropriate internal departments for resolution. Compliance Reporting & Escalation Document compliance concerns, operational discrepancies, and reported incidents using factual and objective reporting methods. Review available information and deter…

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