Transportation Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.: We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.: The Transportation Assistant Shift Manager oversees valet parking and transportation operations during assigned shifts. This hands-on leadership role is responsible for guest service, safe vehicle handling, employee accountability, service efficiency, incident response, and compliance with company policies and operating standards. The Assistant Shift Manager serves as the primary on-shift contact for guests, team members, property leadership, and operational partners. The Assistant Shift Manager will report to the Transportation Manager. Key Responsibilities Operational Leadership Manage daily valet and transportation operations during assigned shifts and adjust assignments based on business demand. Conduct pre-shift briefings, communicate priorities, and ensure team members understand their posts and responsibilities. Monitor vehicle flow, traffic conditions, arrival and departure activity, retrieval times, and special event needs. Ensure valet podiums, keys, tickets, radios, shuttles, and other operating equipment are secure, functional, and accounted for. Guest Service Provide professional, responsive service to guests, owners, residents, visitors, and property partners. Resolve guest concerns and service recovery matters calmly, respectfully, and within assigned authority. Coordinate transportation requests, provide directions, and assist with luggage or reasonable guest accommodations. Escalate significant complaints, claims, safety concerns, or unresolved service matters to management. Employee Supervision and Accountability Supervise valet attendants, drivers, shuttle operators, dispatch personnel, and other assigned team members. Monitor attendance, punctuality, appearance, conduct, productivity, and compliance with operating procedures. Coach employees on customer service, vehicle handling, safety, communication, and performance expectations. Document attendance issues, policy violations, coaching, incidents, and corrective action in accordance with company procedures. Support new-hire orientation, on-the-job training, and ongoing team development. Safety and Risk Management Enforce safe driving, key-control, vehicle inspection, pedestrian safety, and parking procedures at all times. Respond to and document vehicle damage claims, accidents, injuries, safety hazards, and other operational incidents. Ensure incident reports are accurate, complete, timely, and supported by available photographs, witness information, or other required documentation. Inspect work areas, parking facilities, transportation vehicles, and equipment for safety or operational concerns. Immediately report suspected impairment, unsafe conduct, security concerns, or serious policy violations through the appropriate management channel. Vehicle and Transportation Management Ensure guest vehicles ar…

View the full posting and apply