Transportation Assistant

Summary This position is located in the Veteran Transportation Service (VTS) within the Patient Administration Service (PAS) at the Oscar G. Johnson VA Medical Center - Iron Mountain - MI. Qualifications SPECIALIZED EXPERIENCE: Applicants must possess one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant for the GS-6 level. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking databases; and planning and directing a program that provides support services. NOTE: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week. Physical Demands: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work - the need for accuracy - frequency of interruptions and ever-changing demands due to program changes. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Transportation Assistant acts as primary contact to Veterans for transportation needs The Transportation Assistant works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Services program The coordination of transportation function is multi-faceted and diverse Duties include - but are not limited to the following: Performs work involving consult management - appointment scheduling and admissions scheduling Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS) Performs a basic analysis of the data and generates a variety of reports Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate Enters pertinent information into an automated tracking system Coordinates service practices that decrease waits and delays for patients in all specialty areas Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations Plans for - organizes - administers - and directs how the work will be accomplished for the Veteran Transportation Service (VTS) program Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc Coordinates the day-to-day operation of Veteran Transportation Service (VTS) program flow - processes - and functions Plans and provides support services in the following types of program areas: electronic records management driver scheduling setup & management space utilization services Provides advice to operating managers and supervisors on how provided services assist in acc…

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