Transportation Administrative and Customer Service Specialist

The Stillwater Area Public School District has a long and proud tradition of high expectations, high standards and outstanding achievement. Our schools are safe and welcoming places where students receive personal attention from adults who care about them. Helping students learn and grow is a big job, and it takes hundreds of dedicated and caring staff to make it happen. We're proud of our incredible staff working on behalf of over 8,000 students every day. Our roles may vary, but one thing is the same – our shared passion to have a meaningful impact on the lives of students in the community we love. It's why people join our team and it's why they stay here. Job Summary: Provides front-line transportation customer service, ticket coordination, administrative support, records management, routine daily operations support, and substitute van driving. The position receives and organizes service requests, communicates established decisions, maintains required records, coordinates routine driver, vehicle, activity-trip, and specialized transportation information, and serves as the primary substitute driver for district-operated van routes and other Type III transportation needs. The position applies established procedures, resolves routine matters within defined authority, and escalates technical routing, safety, personnel, policy, and significant service concerns to the appropriate Coordinator or Transportation Supervisor. Qualifications High school diploma or GED. Valid Minnesota Class D driver's license (Class C preferred). Ability to satisfy District qualification, background, driving-record, training, and medical requirements for assigned Type III vehicle operation. Note: Such alternatives to the above qualifications as the School Board may find appropriate and acceptable. Clean driving record verified through state and District review. Experience in dispatch, customer service, office administration, transportation, records management, or a similarly time-sensitive service environment. Experience using digital communication, ticketing, database, spreadsheet, form, or recordkeeping systems. Experience working with student transportation, children, families, or diverse populations preferred. Demonstrated record of dependable attendance, professional communication, accurate recordkeeping, and effective response to changing priorities. Schedule: 260 days - Monday - Friday, 8 hours/day FLSA Status: Non-Exempt Tasks And Responsibilities Manage the transportation phone line, email, and help-ticket system; receive, categorize, document, track, follow up on, and close requests. Gather missing information, answer routine family and staff questions, explain published transportation guidelines, and provide basic assistance with MyRide and other transportation resources. Receive stop-change and service requests, confirm completeness, route matters for technical review, and communicate routine decisions made by the appropriate Coordinator or Supervisor. Maintain a tracking system for outstanding requests and follow-up items; identify overdue, unresolved, recurring, or nonroutine concerns for escalation. Remain calm, professional, and solution-focused when managing a high volume of calls and communications from frustrated families; de-escalate concerns, communicate clearly, and identify matters requiring escalation. Receive driver absence notices, identify available coverage, communicate daily assignments established by the Supervisor, and refer unresolved coverage problems to the Transportation Supervisor. Communicate routine student and route changes to drivers, monitor service, and respond to routine delays and operational questions within established procedures. Coordinate district vehicle assignments and track inspection, maintenance, readiness, fuel, mileage, attendance, and service information. Serve as the primary substitute driver for district-operated van routes and provide additional Type III transportation as assigned. Safely tran…

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